Orthopedics | Austin Regional Clinic

Improve your movement and daily life

Do you have pain or injury relating to the arm, elbow, shoulder, hand, hip, knee, or leg? Then you might want to consider an orthopedic specialist. Our expert physicians provide leading-edge, comprehensive care in the diagnosis and treatment of orthopedic conditions, including total joint replacement and sports medicine. Returning you back to pain-free movement and full strength as quickly and painlessly as possible is our mission. After a comprehensive diagnosis, we will guide you through your non-surgical treatment options: medication, physical therapy, orthopedic braces, or other mobility aids. An orthopedic surgeon will also review minimally invasive surgical treatment options, resulting in a faster recovery time and less pain. You can access sports medicine and orthopedic care easily for issues from the shoulder to the legs at multiple locations across Central Texas.

Our orthopedic specialties

When pain or injury requires the attention of an orthopedic specialist, you may be referred by your primary care physician or self-refer if your insurance allows. An orthopedic surgeon can diagnose and provide surgical treatment for fractures, sports injuries, arthritis, hand problems, and other musculoskeletal ailments. Our orthopedic surgeons’ goal is to help improve function and reduce pain in your daily life, whether it’s caused by a new or old sports injury, arthritis, or repetitive use.

Orthopedics care

Arm/Elbow Care
Hand Care
Hip & Knee Replacement Surgery
Hip Care
Knee Care
Non-surgical Sports & Musculoskeletal Medicine
Shoulder Care
Spine Care
Sports Medicine

Services

ACL Reconstruction: ACL Reconstruction

The ACL is the ligament in the knee that controls rotation and forward movement of the tibia (shin bone), and is the most common ligament to be injured. ACL reconstruction is a surgical treatment to restore stability at the knee joint.

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Arthritis Treatment: Arthritis Treatment

Arthritis and other rheumatic diseases are common conditions that cause pain, swelling, and limited movement. They affect joints and connective tissues around the body.

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Biceps Tendon Repair (Distal): Biceps Tendon Repair (Distal)

Surgery for a distal biceps tendon tear repairs a tendon that is torn near the elbow. The distal biceps tendon connects the biceps muscle to the elbow bone.
Carpal Tunnel Release: Carpal Tunnel Release

Carpal tunnel release is a surgery used to treat and potentially heal carpal tunnel syndrome, which can be caused by injury, such as a sprain or fracture, repetitive use of a vibrating tool, or even a congenital predisposition (something that runs in families).

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Cartilage Restoration Surgery: Cartilage Restoration Surgery

Cartilage restoration is a procedure to stimulate the growth of new cartilage.
Clavicle Fracture ORIF/Repair: Clavicle Fracture ORIF/Repair

Open reduction and internal fixation (ORIF) is a type of surgery used to stabilize and heal a broken collarbone (clavicle). During an open reduction, orthopedic surgeons reposition your bone pieces surgically back into their correct alignment. Internal fixation is the method of physically reconnecting the bones using special screws, plates, wires, or nails to position the bones correctly.

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Cubital Tunnel Release: Cubital Tunnel Release

Cubital tunnel syndrome happens when the ulnar nerve, which passes through the cubital tunnel (a tunnel of muscle, ligament, and bone) on the inside of the elbow, becomes inflamed, swollen, and irritated.

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Dupuytren's Release Surgery: Dupuytren's Release Surgery

Dupuytren's Release Surgery is a procedure to help correct Dupuytren contracture (also called Dupuytren disease), an abnormal thickening of the skin in the palm of your hand at the base of your fingers. This thickened area may develop into a hard lump or thick band. Over time, it can cause one or more fingers to curl (contract), or pull sideways or in toward your palm.

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Elbow Arthroscopy: Elbow Arthroscopy

Elbow arthroscopy is a minimally invasive technique used by orthopedic surgeons to diagnose and treat a range of conditions affecting the joint.

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Elbow Fracture Care: Elbow Fracture Care

Elbow fractures can be caused by falls on the elbow, direct blows to the elbow, and falling on an outstretched hand where the elbow is bracing the fall.

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Elbow Pain: Elbow Pain

Elbow pain may include discomfort in the area's joints, muscles, tendons, or ligaments.

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Elbow Surgery: Elbow Surgery

Elbow replacement surgery removes damaged areas of the elbow joint and replaces them with implants.

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Evaluation and Management of Painful Knee and Hip Replacements: Evaluation and Management of Painful Knee and Hip Replacements

ARC orthopedics can help evaluate and manage your knee pain and hip replacements.
Fracture Care (Casting, Bracing, Surgery): Fracture Care (Casting, Bracing, Surgery)

Fracture treatment to put the pieces of bone back in place, control the pain, give the bone time to heal, prevent complications, and restore normal use of the fractured area.

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Fracture Surgery: Fracture Surgery

Fracture surgery is used to stabilize and heal a broken bone.

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Hand and Wrist Arthritis Treatment: Hand and Wrist Arthritis Treatment

Orthopedic treatment and care for arthritis of the hands and wrists.
Hand and Wrist Fracture Care: Hand and Wrist Fracture Care

Orthopedic treatment and care for fractured hands and wrists.
Hand and Wrist Pain: Hand and Wrist Pain

Our ARC orthopedics can evaluate and treat your hand and wrist pain.

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Hand Surgery: Hand Surgery

An ARC orthopedic hand surgeon can diagnose, treat, and monitor your rehabilitation quickly and effectively. Our orthopedic surgeons’ goal is to help improve function and reduce pain in your daily life, whether it’s caused by a new or old sports injury, arthritis, or repetitive use.

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Hip and Knee Replacement Surgery: Hip and Knee Replacement Surgery

Hip and knee replacement are two of the most performed operations in orthopedic surgery. Both procedures are remarkably successful at eliminating pain, correcting deformity, and improving patient mobility so patients can regain quality of life and get back to the activities they enjoy.
Hip Arthroscopy: Hip Arthroscopy

Hip arthroscopy is a surgical procedure that allows doctors to view the hip joint without making a large incision (cut) through the skin and other soft tissues, and is used to diagnose and treat a wide range of hip problems.

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Hip Pain: Hip Pain

An ARC provider can help determine the cause of your hip pain and provide treatment to relieve or reduce discomfort.
Hip Replacement: Hip Replacement

Hip replacement surgery (total hip arthroplasty) is surgery to replace a worn out or damaged hip joint with an artificial joint (prosthesis). This surgery may be a choice after a hip fracture or for severe pain because of arthritis.

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Injections: Injections

Injections or shots deliver liquid medications, fluids, or nutrients directly into your body.
Joint Replacement: Joint Replacement

Joint replacement surgery removes and replaces an arthritic or damaged joint with an artificial joint (prosthesis). It may be considered after all other treatment options have failed to relieve pain or improve function.

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Knee Arthroscopy: Knee Arthroscopy

Arthroscopy is a minimally invasive procedure, which means it uses only small incisions, used to diagnose and treat conditions that affect joints in the knees.

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Knee Pain: Knee Pain

An ARC provider can help determine the cause of your knee pain and provide treatment to relieve or reduce discomfort.
Knee Replacement: Knee Replacement

Knee replacement surgery removes the damaged parts of your knee joint and replaces them with new, artificial parts. If your knee causes you pain because of arthritis, injury or age, knee replacement surgery is option to reduce the pain.

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Labral Repair: Labral Repair

Labral repair surgery is a procedure used to reverse damage to the labrum, or cartilage, in the shoulder.
Lower Back Pain: Lower Back Pain

An ARC provider can help determine the cause of your back pain and provide treatment to relieve or reduce discomfort.
Lumbar Discectomy: Lumbar Discectomy

Lumbar discectomy is a type of surgery to fix a bulging disk in the lower back.

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Meniscus Surgery (Repair, Partial Meniscectomy): Meniscus Surgery (Repair, Partial Meniscectomy)

Meniscus Surgery (Repair, Partial Meniscectomy) is a procedure to remove or repair a torn meniscus.

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Minimally Invasive Hip Replacement (Anterior Total Hip Arthroplasty): Minimally Invasive Hip Replacement (Anterior Total Hip Arthroplasty)

ARC orthopedics offer minimally invasive hip replacement to minimize the impact of surgery.

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Neck Pain: Neck Pain

An ARC provider can help determine the cause of your neck pain and provide treatment to relieve or reduce discomfort.
Nerve Surgery: Nerve Surgery

Nerve surgery offers advanced surgical interventions to address damaged nerves.

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Occupational Therapy Evaluation: Occupational Therapy Evaluation

Occupational therapy is a form of treatment that helps you learn new ways of doing everyday tasks in spite of physical limitations.

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Orthopedic Surgery: Orthopedic Surgery

ARC orthopedic surgeons provide leading-edge, comprehensive care in the diagnosis and treatment of a variety of orthopedic conditions, including total joint replacement and sports medicine.
Orthopedic Trauma and Fracture Care for Upper and Lower Limbs: Orthopedic Trauma and Fracture Care for Upper and Lower Limbs

Specialized treatment for acute injuries and fractures of the arms, legs, and associated joints.
Partial Knee Replacement: Partial Knee Replacement

When your knee is badly damaged by disease or injury, an partial knee replacement may be considered. The affected areas are replaced by an artificial implant.

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Primary and Revision Hip and Knee Replacement Surgery: Primary and Revision Hip and Knee Replacement Surgery

ARC offers primary and revision hip and knee replacement surgery.
Robotic Assisted Partial and Total Knee Replacement: Robotic Assisted Partial and Total Knee Replacement

ARC offers robotic-assisted partial and total knee replacement procedures.
Rotator Cuff Repair: Rotator Cuff Repair

The rotator cuff is made up of muscles and tendons that hold the shoulder in place, that allows you to lift your arm and reach up. A rotator cuff tear involves 1 or more rotator cuff tendons becoming inflamed and torn from overuse, aging, a fall on an outstretched hand, or a collision.

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Shoulder Arthroscopy: Shoulder Arthroscopy

Arthroscopy is a minimally invasive surgery (it doesn't need a large incision) that offers faster recovery and less pain than open surgery. Arthroscopy is used to look inside a joint with the use of a scope (arthroscope) to inspect and possibly repair the inside of the shoulder.

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Shoulder Instability Repair: Shoulder Instability Repair

Shoulder instability happens when muscles and ligaments that hold it together are stretched beyond their normal limits, most often in young people and athletes. It can cause pain that comes on either quickly or gradually, a feeling that the shoulder is loose, or a weakness in the arm.

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Shoulder Pain: Shoulder Pain

An ARC provider can help determine the cause of your shoulder pain and provide treatment to relieve or reduce discomfort.
Shoulder Replacement: Shoulder Replacement

Shoulder replacement surgery removes diseased or damaged bone in the shoulder and replaces it with an artificial joint.

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Spinal Cord Surgery: Spinal Cord Surgery

Spinal cord surgery can be an option for several different spinal conditions. Spinal stenosis is the most common reason for spinal cord surgery, which is a condition in which the spinal canal narrows and pinches the nerves, resulting in back and leg pain. Spinal stenosis often occurs in older adults, although younger people who are born with a small spinal canal may also develop symptoms.
Spinal Fusion: Spinal Fusion

Spinal fusion is a surgical procedure to join 2 or more bones (vertebrae) of your spine together permanently.

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Spinal Surgery: Spinal Surgery

Your healthcare provider might advise spine surgery if you have a back problem that hasn't gotten better with another treatment, such as medicine, chiropractic care, or physical therapy. If you still have a lot of pain, surgery on your spine might fix the problem. Surgery may help conditions such as herniated disk, spinal stenosis, spinal deformities (like scoliosis), or spinal instability.
Spine Care: Spine Care

Spine care focuses on back pain and injuries that may require surgery, occupational therapy, or lifestyle changes.
Surgical Treatment of Patellar Dislocation: Surgical Treatment of Patellar Dislocation

Procedure to repair a patella dislocation, which occurs when the knee cap pops sideways out of its vertical groove at the knee joint, usually caused by force, from a collision, a fall or a bad step.
Tendon Surgery: Tendon Surgery

Tendon surgery offers specialized surgical intervention for tendon injuries, including tears, ruptures, and chronic conditions.

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Total Joint Evaluation: Total Joint Evaluation

Before a treatment or rehabilitation plan can be made, your ARC orthopedist must find what is causing your condition. This typically involves a physical exam and a review of your health history.

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Trigger Finger Release: Trigger Finger Release

Trigger finger is a condition in which the tendon sheath becomes inflamed and thickened and prevents the smooth extension or flexion of the finger or thumb. The finger may lock or "trigger" suddenly.

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Wrist Fracture Care: Wrist Fracture Care

Orthopedic treatment and care for fractured wrists.

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X-Rays: X-Rays

Standard x-rays are done for many reasons. These reasons include diagnosing tumors, bone injuries, and other reasons for spine pain.

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Conditions

ACL Tear: ACL Tear

The anterior cruciate ligament (ACL) of the knee is one of four knee ligaments that stabilize the knee, and is one of the most common ligaments to be injured. The ACL is often stretched or torn during a sudden twisting motion, or when the feet stay planted one way, but the knees turn the other way.

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Ankle Pain: Ankle Pain

Ankle pain can impact your body movement. This can be caused by injuries, aging, and chronic conditions.
Arthritis: Arthritis

Arthritis and other rheumatic diseases are characterized by pain, swelling, and limited movement in joints and connective tissues in the body.

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Avascular Necrosis: Avascular Necrosis

Avascular necrosis is a disease that results from the short-term (temporary) or lifelong (permanent) loss of blood supply to the bone. When blood supply is cut off, the bone tissue dies and the bone collapses. If avascular necrosis happens near a joint, the joint surface may collapse. Symptoms include minor early joint pain or limited range of motion because of pain.

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Back Pain: Back Pain

Back pain can range from a mild, dull, annoying ache to persistent, severe, disabling pain. Pain in your back can limit your ability to move.

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Bicep Tendon Injury: Bicep Tendon Injury

Shoulder tendonitis is often caused by a tendon being pinched by nearby structures. The condition often occurs in certain activities that require your arm to move over your head repeatedly.

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Biceps Tendon Rupture (Distal): Biceps Tendon Rupture (Distal)

A distal biceps tendon rupture causes pain and swelling near the elbow that subsides a couple weeks after injury. A rupture may also cause bruising on the forearm and elbow.
Carpal Tunnel Syndrome: Carpal Tunnel Syndrome

Carpal tunnel syndrome is when the median nerve is squeezed (compressed) as it passes through the carpal tunnel. If it gets compressed or irritated, you may have symptoms, which include weakness when gripping objects with one or both hands or pain or numbness in one or both hands.

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Cartilage Injury: Cartilage Injury

Torn cartilage is a common knee problem that can often occur with sprains. Treatment may involve wearing a brace during an activity to protect the knee from further injury. Surgery may be needed to repair or remove the tear.

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Clavicle Fracture: Clavicle Fracture

The clavicle is a long thin bone located between your ribcage (sternum) and the shoulder blade (scapula), and is the bone that connects the arm to the body. It is also called the collarbone. Different kinds of injury can damage this bone, causing it to break (fracture) into 2 or more pieces. Most often, this happens along the middle of the bone, but in some cases the bone breaks near where it attaches to the ribcage or to the shoulder blade.

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Cubital Tunnel Syndrome: Cubital Tunnel Syndrome

Cubital tunnel syndrome happens when the ulnar nerve, which passes through the cubital tunnel (a tunnel of muscle, ligament, and bone) on the inside of the elbow, becomes inflamed, swollen, and irritated.

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DeQuervaine's Tenosynovitis: DeQuervaine's Tenosynovitis

DeQuervain tenosynovitis is a common tenosynovitis disorder (inflammation of the lining of the tendon sheath around a tendon) that causes swelling in the tendon sheath of the tendons of the thumb.

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Dupuytren's Disease: Dupuytren's Disease

Dupuytren contracture (also called Dupuytren disease) is an abnormal thickening of the skin in the palm of your hand at the base of your fingers. This thickened area may develop into a hard lump or thick band. Over time, it can cause one or more fingers to curl (contract), or pull sideways or in toward your palm. The ring and little fingers are most commonly affected. In many cases, it affects both hands.

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Elbow Arthritis: Elbow Arthritis

Elbow arthritis can occur from the area being overused due to age and repetitive activities or as a result of an injury that wears down or damages the cartilage in the elbow.

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Elbow Instability: Elbow Instability

Elbow instability is a looseness in the elbow joint that may cause the joint to catch, pop, or slide out of place during certain arm movements.

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Elbow Pain: Elbow Pain

Elbow pain may include discomfort in the area's joints, muscles, tendons, or ligaments.

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Femoroacetabular Impingement (FAI): Femoroacetabular Impingement (FAI)

Femoroacetabular impingement (FAI) is a condition in which extra bone grows along one or both of the bones that form the hip joint — giving the bones an irregular shape. Because they do not fit together perfectly, the bones rub against each other during movement. Over time this friction can damage the joint, causing pain and limiting activity.
Fractures: Fractures

A fracture is a partial or complete break in the bone caused by falls, injury, or as a result of a direct hit or kick to the body. Fractures most often happen when more force is applied to the bone than the bone can take.

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Frozen Shoulder: Frozen Shoulder

Frozen shoulder (adhesive capsulitis) is a painful condition that usually results in decreased range of motion of the shoulder joint, and may develop gradually or suddenly and severely.

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Golfer's Elbow/Medial Epicondylitis: Golfer's Elbow/Medial Epicondylitis

Medial epicondylitis is also known as golfer elbow, baseball elbow, suitcase elbow, or forehand tennis elbow. It causes pain from the elbow to the wrist on the inside (medial side) of the elbow. The pain is caused by damage to the tendons that bend the wrist toward the palm.

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Hand Arthritis: Hand Arthritis

Arthritis is loss of joint cartilage, often with inflammation, pain and stiffness. It can occur in many areas of the hand and wrist, and can be very painful.

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Hand Fracture: Hand Fracture

A hand fracture is a break in any one of the bones in the hand.

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Hip Arthritis: Hip Arthritis

Hip arthritis causes the cartilage in the hip joint to wear down or become damaged, causing the bone surface of the joint to grind against each other and become rough.

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Hip Impingement: Hip Impingement

A hip impingement occurs when the femoral head (ball of the hip) pinches up against the cup of the hip. This can happen due to a misshapen femoral head, a deformed femoral neck, or a hip socket that covers too much of the femoral head.

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Intervertebral Disc Degeneration: Intervertebral Disc Degeneration

Intervertebral disc disease is a common condition characterized by the breakdown (degeneration) of one or more of the discs that separate the bones of the spine (vertebrae), causing pain in the back or neck and frequently in the legs and arms. The intervertebral discs provide cushioning between vertebrae and absorb pressure put on the spine.
Joint Pain: Joint Pain

Many hip and knee problems are a result of the aging process and continual wear and stress on the knee or hip joint (such as arthritis). Osteoarthritis the most common type of arthritis, and is a degenerative process where the cartilage in the joint gradually wears away.
Knee Arthritis: Knee Arthritis

Knee arthritis is caused by worn-down cartilage in the joint, making the knee stiff and painful with certain movements.

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Labral Tear: Labral Tear

The labrum is a piece of fibrocartilage (rubbery tissue) attached to the rim of the shoulder socket that helps keep the ball of the joint in place. When this cartilage is torn, it is called a labral tear.
Lumbar Disk Disease (Herniated Disk): Lumbar Disk Disease (Herniated Disk)

Lumbar disk disease (herniated disk) is caused by a change in the structure of the normal disk in the lower back area, which can cause pain, weakness, numbness, or changes in sensation.

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Meniscus Tear: Meniscus Tear

Meniscus tears can happen during a sudden rotating movement while bearing weight, such as when twisting the upper leg while the foot stays in one place during an activity, or can develop over time (degenerative).

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Neck Pain: Neck Pain

Neck pain can be caused by various reasons, including age, overuse, injuries, sprains, strains, problems with your vertebrae, and more.

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Osteoarthritis: Osteoarthritis

Osteoarthritis (OA) is the most common type of arthritis. It's a long-term (chronic) degenerative joint disease.

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Osteoporosis: Osteoporosis

Osteoporosis is a disease that causes thinning of bones. Over time, this weakens the bones and can make them more likely to break. It can affect any bone, but the hip, spine, and wrist are most often involved.

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Other Ligament Injuries (MCL, PCL, etc.): Other Ligament Injuries (MCL, PCL, etc.)

Ligaments are bands of tough, elastic connective tissue that surround a joint to give support and limit the joint's movement. When ligaments are damaged, the knee joint may become unstable. Ligament damage often happens from a sports injury. A torn ligament severely limits proper knee movement. This results in the inability to pivot, turn, or twist the leg. Surgery is a choice to fix a torn ligament if other treatment does not work.

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Patellar Dislocation: Patellar Dislocation

A patella dislocation occurs when the knee cap pops sideways out of its vertical groove at the knee joint, usually caused by force, from a collision, a fall or a bad step.

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Radiculopathy: Radiculopathy

Radiculopathy is more commonly known as a pinched nerve, and is most likely to occur in your low back (lumbar radiculopathy), but it can also affect your neck (cervical radiculopathy) or other parts of your spine.

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Rotator Cuff Tear: Rotator Cuff Tear

The rotator cuff is made up of muscles and tendons that hold the shoulder in place, that allows you to lift your arm and reach up. A rotator cuff tear involves 1 or more rotator cuff tendons becoming inflamed and torn from overuse, aging, a fall on an outstretched hand, or a collision.

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Sciatica: Sciatica

Sciatica, also called lumbar radiculopathy, is a pain that originates along your sciatic nerve that extends from the back of your pelvis down the back of your thigh. It's usually caused by a herniated (or bulging) disk in your spine that presses on your sciatic nerve.

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Scoliosis: Scoliosis

Scoliosis is a condition that causes the spine to curve sideways. It can develop during childhood or adolescence and can range from mild to severe.

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Shoulder Arthritis: Shoulder Arthritis

Osteoarthritis of the AC joint in the shoulder is common in middle-aged or older adults.

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Shoulder Dislocation: Shoulder Dislocation

Shoulder dislocation is often caused by a major force that separates your shoulder joint's ball (the top rounded part of your upper arm bone) from your joint's socket (glenoid). Treatment may include rehab, limiting movement, or surgery, if nonsurgical methods don't restore stability.

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Spinal Stenosis: Spinal Stenosis

Spinal stenosis is a condition in which the spinal canal narrows and pinches the nerves, resulting in back and leg pain. Spinal stenosis often occurs in older adults, although younger people who are born with a small spinal canal may also develop symptoms.

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Spondylolisthesis: Spondylolisthesis

Spondylolisthesis is caused by excessive extension of the low back in which a part of 1 vertebra in the low back slips forward on the vertebrae below it.

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Subacromial Impingement/Bursitis: Subacromial Impingement/Bursitis

Bursitis is an inflammation of a closed sac of fluid located near the joints called a bursa, and is typically caused by repetitive overhead activities and minor trauma such as falls. When the bursa becomes inflamed, it causes joint pain and swelling.

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Tennis Elbow/Lateral Epicondylitis: Tennis Elbow/Lateral Epicondylitis

Tennis elbow (lateral epicondylitis) is swelling of the tendons that bend your wrist backward away from your palm, and is usually diagnosed in both men and women between ages 30 to 50.

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Trigger Finger: Trigger Finger

Trigger finger is a condition in which the tendon sheath becomes inflamed and thickened and prevents the smooth extension or flexion of the finger or thumb. The finger may lock or "trigger" suddenly.

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Wrist Arthritis: Wrist Arthritis

Wrist arthritis is the loss of cartilage between wrist bones, which can cause pain, swelling, and stiffness.

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Wrist Fracture: Wrist Fracture

A wrist fracture is when you break one of the bones in the area. This may cause pain, tenderness, bruising, and swelling.

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Locations & Providers

ARC Cedar Park Building B
801 East Whitestone Boulevard
Building B
Cedar Park, TX 78613
Get Directions
- Olivia C. Cummins, PA-C
  Olivia C. Cummins, PA-C
  Orthopedics Arm/Elbow CareHand Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 15 - 99
- Matthew D. Driscoll, MD
  Matthew D. Driscoll, MD
  Orthopedics Hip CareKnee CareShoulder CareSports Medicine
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
- Michael M. Farris, PA
  Michael M. Farris, PA
  Orthopedics Spine Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 16 - 99
  Book Now
- David H. Michel, MD
  David H. Michel, MD
  Orthopedics Hip CareKnee CareHip & Knee Replacement Surgery
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 18 - 99
- Daniel D. Piligian, PA-C
  Daniel D. Piligian, PA-C
  Orthopedics Hip CareKnee CareShoulder CareSports MedicineNon-surgical Sports & Musculoskeletal Medicine
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 12 - 99
- Gregg A. Vagner, MD
  Gregg A. Vagner, MD
  Orthopedics Arm/Elbow CareHand Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
- Brandon K. Zinn, DO, MPH
  Brandon K. Zinn, DO, MPH
  Orthopedics Sports & Musculoskeletal Medicine Non-surgical Sports & Musculoskeletal MedicineSports & Musculoskeletal Medicine Pediatric Care
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Languages: Spanish Ages Seen: 1 - 99
  Book Now
512-259-3467
ARC East 7th
2785 East 7th Street
Austin, TX 78702
Get Directions
- Olivia C. Cummins, PA-C
  Olivia C. Cummins, PA-C
  Orthopedics Arm/Elbow CareHand Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 15 - 99
737-910-6700
ARC Far West
6835 Austin Center Boulevard
Austin, TX 78731
Get Directions
- Olivia C. Cummins, PA-C
  Olivia C. Cummins, PA-C
  Orthopedics Arm/Elbow CareHand Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 15 - 99
- Claire A Kondrotas, PA
  Claire A Kondrotas, PA
  Orthopedics Arm/Elbow CareHand Care
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 5 - 99
- Jeffrey R. Padalecki, MD
  Jeffrey R. Padalecki, MD
  Orthopedics Hip CareKnee CareShoulder CareSports Medicine
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
- Lee M. Reichel, MD
  Lee M. Reichel, MD
  Orthopedics Arm/Elbow CareHand CareElbow, Forearm, Wrist, and Hand SurgeryMicrovascular SurgeryOrthopedic Trauma and Fracture Care (Arm, Leg, Hip, and Pelvis)
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
512-346-6611
ARC Liberty Hill
12779 West State Highway 29
Liberty Hill, TX 78642
Get Directions
- Daniel D. Piligian, PA-C
  Daniel D. Piligian, PA-C
  Orthopedics Hip CareKnee CareShoulder CareSports MedicineNon-surgical Sports & Musculoskeletal Medicine
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 12 - 99
512-778-7003
ARC Medical Park Tower Orthopedics
1301 West 38th Street
Suite 102
Austin, TX 78705
Get Directions
- Michael A. Andreo, MD
  Michael A. Andreo, MD
  Orthopedics Hip CareKnee CareSports MedicineHip & Knee Replacement Surgery
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
- Olivia C. Cummins, PA-C
  Olivia C. Cummins, PA-C
  Orthopedics Arm/Elbow CareHand Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 15 - 99
- Matthew D. Driscoll, MD
  Matthew D. Driscoll, MD
  Orthopedics Hip CareKnee CareShoulder CareSports Medicine
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
- Erin F. Dunlap, MD
  Erin F. Dunlap, MD
  Orthopedics Hip CareKnee CareHip & Knee Replacement Surgery
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 18 - 99
- Michael M. Farris, PA
  Michael M. Farris, PA
  Orthopedics Spine Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 16 - 99
  Book Now
- Jason B. Holinbeck, MD
  Jason B. Holinbeck, MD
  Orthopedics Sports & Musculoskeletal Medicine Non-surgical Sports & Musculoskeletal MedicineSports & Musculoskeletal Medicine Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 3 - 99
  Book Now
- Jenna L. Kavanaugh, MPAS, PA-C
  Jenna L. Kavanaugh, MPAS, PA-C
  Orthopedics Hip CareKnee CareShoulder CareSports Medicine
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 16 - 99
- Claire A Kondrotas, PA
  Claire A Kondrotas, PA
  Orthopedics Arm/Elbow CareHand Care
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 5 - 99
- David H. Michel, MD
  David H. Michel, MD
  Orthopedics Hip CareKnee CareHip & Knee Replacement Surgery
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 18 - 99
- Jeffrey R. Padalecki, MD
  Jeffrey R. Padalecki, MD
  Orthopedics Hip CareKnee CareShoulder CareSports Medicine
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
- Daniel D. Piligian, PA-C
  Daniel D. Piligian, PA-C
  Orthopedics Hip CareKnee CareShoulder CareSports MedicineNon-surgical Sports & Musculoskeletal Medicine
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 12 - 99
- Lee M. Reichel, MD
  Lee M. Reichel, MD
  Orthopedics Arm/Elbow CareHand CareElbow, Forearm, Wrist, and Hand SurgeryMicrovascular SurgeryOrthopedic Trauma and Fracture Care (Arm, Leg, Hip, and Pelvis)
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
- Gregg A. Vagner, MD
  Gregg A. Vagner, MD
  Orthopedics Arm/Elbow CareHand Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
512-454-4561
ARC Round Rock
940 Hesters Crossing Road
Round Rock, TX 78681
Get Directions
- Matthew D. Driscoll, MD
  Matthew D. Driscoll, MD
  Orthopedics Hip CareKnee CareShoulder CareSports Medicine
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
- Michael M. Farris, PA
  Michael M. Farris, PA
  Orthopedics Spine Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 16 - 99
  Book Now
- Claire A Kondrotas, PA
  Claire A Kondrotas, PA
  Orthopedics Arm/Elbow CareHand Care
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 5 - 99
- David H. Michel, MD
  David H. Michel, MD
  Orthopedics Hip CareKnee CareHip & Knee Replacement Surgery
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 18 - 99
- Daniel D. Piligian, PA-C
  Daniel D. Piligian, PA-C
  Orthopedics Hip CareKnee CareShoulder CareSports MedicineNon-surgical Sports & Musculoskeletal Medicine
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 12 - 99
- Lee M. Reichel, MD
  Lee M. Reichel, MD
  Orthopedics Arm/Elbow CareHand CareElbow, Forearm, Wrist, and Hand SurgeryMicrovascular SurgeryOrthopedic Trauma and Fracture Care (Arm, Leg, Hip, and Pelvis)
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
- Jerett A. Zipin, DO
  Jerett A. Zipin, DO
  Orthopedics Sports & Musculoskeletal Medicine Non-surgical Sports & Musculoskeletal MedicineSports & Musculoskeletal Medicine Pediatric Care
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 7 - 99
  Book Now
512-244-9024
ARC South 1st
3828 South 1st Street
Austin, TX 78704
Get Directions
- Olivia C. Cummins, PA-C
  Olivia C. Cummins, PA-C
  Orthopedics Arm/Elbow CareHand Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 15 - 99
- Erin F. Dunlap, MD
  Erin F. Dunlap, MD
  Orthopedics Hip CareKnee CareHip & Knee Replacement Surgery
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 18 - 99
- Michael M. Farris, PA
  Michael M. Farris, PA
  Orthopedics Spine Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 16 - 99
  Book Now
- Jason B. Holinbeck, MD
  Jason B. Holinbeck, MD
  Orthopedics Sports & Musculoskeletal Medicine Non-surgical Sports & Musculoskeletal MedicineSports & Musculoskeletal Medicine Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 3 - 99
  Book Now
- Gregg A. Vagner, MD
  Gregg A. Vagner, MD
  Orthopedics Arm/Elbow CareHand Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
512-443-1311
ARC Southwest
1807 West Slaughter Lane
Suite 490
Austin, TX 78748
Get Directions
- Olivia C. Cummins, PA-C
  Olivia C. Cummins, PA-C
  Orthopedics Arm/Elbow CareHand Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 15 - 99
- Erin F. Dunlap, MD
  Erin F. Dunlap, MD
  Orthopedics Hip CareKnee CareHip & Knee Replacement Surgery
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 18 - 99
- Michael M. Farris, PA
  Michael M. Farris, PA
  Orthopedics Spine Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 16 - 99
  Book Now
- Jason B. Holinbeck, MD
  Jason B. Holinbeck, MD
  Orthopedics Sports & Musculoskeletal Medicine Non-surgical Sports & Musculoskeletal MedicineSports & Musculoskeletal Medicine Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 3 - 99
  Book Now
- Jeffrey R. Padalecki, MD
  Jeffrey R. Padalecki, MD
  Orthopedics Hip CareKnee CareShoulder CareSports Medicine
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
- Gregg A. Vagner, MD
  Gregg A. Vagner, MD
  Orthopedics Arm/Elbow CareHand Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
512-282-8967

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Resources

ARC Orthopedic Health Library

Orthopedic health and wellness resources to help provide additional information on common Orthopedic disorders or conditions.

Learn More

ARC Orthopedics

Improve your movement and daily life

Our orthopedic specialties

Orthopedics care

Services

ACL Reconstruction

Arthritis Treatment

Biceps Tendon Repair (Distal)

Carpal Tunnel Release

Cartilage Restoration Surgery

Clavicle Fracture ORIF/Repair

Cubital Tunnel Release

Dupuytren's Release Surgery

Elbow Arthroscopy

Elbow Fracture Care

Elbow Pain

Elbow Surgery

Evaluation and Management of Painful Knee and Hip Replacements

Fracture Care (Casting, Bracing, Surgery)

Fracture Surgery

Hand and Wrist Arthritis Treatment

Hand and Wrist Fracture Care

Hand and Wrist Pain

Hand Surgery

Hip and Knee Replacement Surgery

Hip Arthroscopy

Hip Pain

Hip Replacement

Injections

Joint Replacement

Knee Arthroscopy

Knee Pain

Knee Replacement

Labral Repair

Lower Back Pain

Lumbar Discectomy

Meniscus Surgery (Repair, Partial Meniscectomy)

Minimally Invasive Hip Replacement (Anterior Total Hip Arthroplasty)

Neck Pain

Nerve Surgery

Occupational Therapy Evaluation

Orthopedic Surgery

Orthopedic Trauma and Fracture Care for Upper and Lower Limbs

Partial Knee Replacement

Primary and Revision Hip and Knee Replacement Surgery

Robotic Assisted Partial and Total Knee Replacement

Rotator Cuff Repair

Shoulder Arthroscopy

Shoulder Instability Repair

Shoulder Pain

Shoulder Replacement

Spinal Cord Surgery

Spinal Fusion

Spinal Surgery

Spine Care

Surgical Treatment of Patellar Dislocation

Tendon Surgery

Total Joint Evaluation

Trigger Finger Release

Wrist Fracture Care

X-Rays

Conditions

ACL Tear

Ankle Pain

Arthritis

Avascular Necrosis

Back Pain

Bicep Tendon Injury

Biceps Tendon Rupture (Distal)

Carpal Tunnel Syndrome

Cartilage Injury

Clavicle Fracture

Cubital Tunnel Syndrome

DeQuervaine's Tenosynovitis

Dupuytren's Disease

Elbow Arthritis

Elbow Instability

Elbow Pain

Femoroacetabular Impingement (FAI)

Fractures