Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Jerett Zipin

Jerett A. Zipin, DOVideo Bio

Sports & Musculoskeletal Medicine

4.8 of 5
(760) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Zipin is currently accepting new patients. He is a non-surgical Musculoskeletal Doctor. Book Now ARC Kelly Lane
📞 737-220-7200📞 737-220-7200
ARC Round Rock
📞 512-244-9024📞 512-244-9024

More Info

I grew up in a family of physicians, and after several tennis injuries in college, I volunteered in a physical therapy facility and emergency room, where I found my true passion in Sports Medicine. I believe we are all athletes, whether your goals are to run an ultra-marathon or just walk around, pain-free, with your grandkids. Injuries might not always be unique, but the patient and their situation are always individual. I believe in listening to my patient’s goals and needs, and taking a collaborative approach when it comes to deciding what is the most appropriate treatment.

Personal Summary

Dr. Zipin, who grew up in Massachusetts, enjoys triathlons, hiking, woodworking, and spending time with his wife and toddler son. Although relatively new to Central Texas, Dr. Zipin’s favorite Central Texas locale is “anywhere there is good barbeque!”

Services Offered

  • Bracing
  • Casting
  • Diagnostic Ultrasonography
  • Referral for Advanced Imaging – MRI, CT, etc
  • Referral to Physical Therapy
  • Steroid Injections
  • Telemedicine Visits
  • Viscosupplement Injections
  • X-Ray

Professional Positions and Honors

Dr. Zipin holds these memberships and honors: 
  • Chief, ARC Sports and Musculoskeletal Medicine Department
  • Member, American Medical Society for Sports Medicine 
  • Member, Travis County Medical Society 
  • Lead Team Physician, Azusa Pacific University, Azusa, CA, for all sports, 2005-2019 
  • Lead Team Physician, Citrus College, Glendora, CA, for all sports, 2004-2019
  • Lead Team Physician for Hendrickson and Pflugerville High Schools 
  • Lead Physician for Concordia University Athletics
  • "Austin’s Top Doctors," Austin Monthly, 20212022 

Patient Forms (English & Español)

Recommended Resources

📅 Request an Appointment with Jerett A. Zipin, DO

Joined ARC



BS, Hobart & William Smith Colleges, Geneva, NY, 1994

Medical School

New York College of Osteopathic Medicine, Old Westbury, NY, 1999

Residency / Internship

NYU Winthrop University Hospital, Mineola, NY, 2002


Primary Care Sports Medicine Fellowship, Methodist University Hospital, Indianapolis, IN, 2004


Board Certified in Internal Medicine and Sports Medicine

Comments or Questions?