Effective Monday, January 19, 2026, ARC opens a new specialty clinic, ARC Greenlawn Specialty, with 15 physicians and advanced practice clinicians (APCs) relocating practices to this clinic. If this change affects your appointment(s), you will receive communications via email, text, or phone. Please be sure to read all notifications from ARC. Read more.
Schedule your flu shot at your nearest ARC clinic to stay protected all season long. It's easy to get your flu shot:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 16 - 99 Non-Surgical Provider Joined ARC: 2022
Effective Monday, January 19, 2026, Claire Kondrotas, PA-C, is seeing patients at ARC Greenlawn Specialty. She is no longer seeing patients at ARC Round Rock.
Claire grew up in Barre, Massachusetts. When she is not working, Claire enjoys trying new restaurants, running, hiking, and spending time with her family. She has a toddler nephew in Austin, “who keeps me on my toes!”
Learn more about Physician Assistants.
I’ve always enjoyed helping others and interacting with new people every day. I also like the different challenges that medicine presents, as new problems are a great way to continue education. I believe the patient comes first; they know their body best, and I am there to help determine how to keep them doing what they love.
Elbow fractures can be caused by falls on the elbow, direct blows to the elbow, and falling on an outstretched hand where the elbow is bracing the fall.
Elbow pain may include discomfort in the area's joints, muscles, tendons, or ligaments.
Fracture treatment to put the pieces of bone back in place, control the pain, give the bone time to heal, prevent complications, and restore normal use of the fractured area.
Orthopedic treatment and care for arthritis of the hands and wrists.
Orthopedic treatment and care for fractured hands and wrists.
ARC orthopedic doctors and advanced practice clinicians (APCs) can evaluate and provide care for your hand and wrist pain.
ARC orthopedic doctors and advanced practice clinicians (APCs) provide treatment for hand fractures.
Non-surgical treatments for De Quervain's tenosynovitis can effectively help alleviate pain and restore wrist and thumb function.
Non-surgical treatments can effectively manage Dupuytren's contracture, helping improve hand function and flexibility.
Platelet-rich plasma (PRP) injections utilize platelet-rich plasma therapy to promote healing and reduce pain.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
Orthopedic treatment and care for wrist fractures.
512-346-6611 Fax: 512-406-7315
737-399-2200 Fax: 512-406-6299
512-454-4561 Fax: 512-406-7330
Member, American Academy of Physician Assistants
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Excellent visit. Appreciate Claire?s expertise and kind care
It all went great.The nurse andPA were very nice and helpful.They gave us information on my condition and what to look for if I need more care. They are what everyone needs when going to a doctor.
Extremely helpful and kind, wonderful bedside manner. I felt seen, heard, and safe. I feel lucky to have seen these doctors and the PA today.
Everything was perfect no problems
My appointment with Claire Kondrotas, PA went very well. She was attentive and very kind. She listened to my concerns, gave clear diagnoses, and we developed an initial care plan together. As a side note, she was so sweet to my 6 y/o. I am grateful for her to have encountered such a meaningful role model.
Claire & Dr. Reichel were very though & professional excellent, all questions answered! After getting phone number & address straightened out things were great ! Great staff! Tech & xray technician also great!
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)