Affordable Care Act (ACA) marketplace enrollment

Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.

All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.

ARC in-network with UHC

If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:

MyChart Login Help Me Book

Pay My Bill

We offer several different payment options and programs to help patients with their health care costs.

ARC MyChart UserGuest

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Pay Bill Online

Austin Regional Clinic makes it easy to pay your bill online. We provide various options to make your payments.

Payments

Make a secure online payment using your credit card or checking account.

AutoPay

Set up secure automatic payments and never worry about missing a payment.

Insurance summary

View your insurance coverages, claims, referrals, and benefits information.

Paperless billing

Choose to receive your monthly statements electronically.

Billing account summary

View a summary of your clinic and hospital billing accounts, including your outstanding balance, account details, charges, and recent payments.

Payment FAQs

  • How to pay?

    Whether you are a patient whose healthcare plan requires a copayment for each office visit or you have more complex payment requirements, we welcome your business, and our financial counselors will work with you to understand your healthcare plan's payment requirements.

    Your account balance is printed on your ARC payment receipt and may change as new charges and payments are posted. Please plan to pay at the time of service.

    Payments accepted:

    • Apple Pay
    • ATM debit cards
    • Cash
    • Discover
    • Google Pay
    • Mastercard
    • Personal check
    • Visa

  • Where to pay?

    Pay the way that is easiest for you.

    • Pay your bill online
    • Send your payment to the address below:

    Austin Regional Clinic
    P.O. Box 660061
    Dallas, TX 75266-0061

    • Pay at the clinic if you have an upcoming appointment before the due date

  • Where can I find my account number?

    You can find your account number in the upper right area of your invoice.

    example of an new invoive from ARC

  • Is there an extra After Hours fee or charge?

    All office visits after 5:00pm Monday – Friday and all weekend and holiday visits include an office visit fee plus a $35 After Hours fee that some insurance plans cover. If your insurance plan does not cover the After Hours fee, we will send a billing statement for your review and payment.

  • Who do I contact if I have a question about my bill?

    If you have any questions regarding your bill or would like your account balance, you can contact our Customer Service in the following ways.

    • Contact us online or
    • Use the [Ask Customer Service] link from your ARC MyChart messaging center
    • Call at 1-512-407-8686
      Monday - Friday 7:30am – 9:00pm
      Saturday - Sunday 7:30am – 5:00pm

    Please include the following in all messages:

    • Patient name
    • Best phone number to reach you
    • Patient account number

    Zixit LogoARC e-mail responses will require you to create a secure login for ZixMail to view it. ZixMail is a secure messaging tool by Zixcorp.

    For more details concerning our payment policies, you can download a PDF copy of any of our policies below:

  • Why did I get a bill for services I thought would be covered by my insurance?

    We receive many questions about medical bills that patients assumed would be covered by their insurance plan. Please know your insurance benefits before your visit. Otherwise, you may find yourself with additional expenses that we cannot control as a medical group. The documents below from Austin Regional Clinic (ARC) and Texas Medical Association (TMA) can help you better understand some of the most common questions we get.

  • What is the cost to complete FMLA paperwork?

    A $25 fee will be charged prior to the completion of FMLA forms or other paperwork not directly related to medical insurance reimbursement of charges incurred at our office. Please allow five business days for the completion of these forms.