Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 18 - 99 Joined ARC: 2023
Born to a Longhorn and raised in Texas, Dr. Dunlap has a lifelong love of Austin. Choosing to become an Aggie (whoop!) partly because “the boys were nicer,” she ultimately came back to Texas to complete her medical degree and Orthopaedic Surgery residency. Married in 2017 (to a Longhorn), Dr. Dunlap and her husband spend most of their free time playing with their dogs, enjoying Austin culture, and playing golf or tennis whenever time allows. Former captain of both her cheerleading and tennis teams, Dr. Dunlap is now the definition of a weekend warrior and understands all the bumps, bruises, and breaks along the way.
I believe in a compassionate and collaborative approach to patient care. I like to spend time with my patients and really listen to them and how their symptoms are affecting their daily lives. We then talk through their diagnosis and treatment options before coming to a decision together that best fits their needs, whether operative or non-operative. I fell in love with medicine and became an Orthopaedic Surgeon because I want to impact my patients’ quality of life in a meaningful way. By replacing a hip or knee, I help relieve pain and allow people freedom in activities they enjoy. I am proud to be the only female fellowship-trained hip and knee joint replacement surgeon in Austin and the surrounding areas, helping my patients get back to what they love doing best and live a happier, healthier life.
ARC orthopedics can help evaluate and manage your knee pain and hip replacements.
Hip and knee replacement are two of the most performed operations in orthopedic surgery. Both procedures are remarkably successful at eliminating pain, correcting deformity, and improving patient mobility so patients can regain quality of life and get back to the activities they enjoy.
ARC orthopedics offer minimally invasive hip replacement to minimize the impact of surgery.
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ARC offers nonsurgical treatment of all musculoskeletal conditions.
ARC orthopedics conduct minimally invasive procedures to allow faster recovery from total joint replacement procedures.
ARC offers primary and revision hip and knee replacement surgery.
ARC offers robotic-assisted partial and total knee replacement procedures.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-454-4561 Fax: 512-406-7330
512-443-1311 Fax: 512-406-6266
512-282-8967 Fax: 512-406-7351
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Excellent
Friendly, good information. Make you relax and Alpreciate your doctor
As before Dr Dunlap did the shots & im already feeling so much better!! Dr.Erin Dunlap ROCKS!! Thanks so much
This is not a big problem at all, but it applies to all the ARC locations we’ve visited. The way that all the front desk people are lined up across the front makes it difficult to know which one to approach to check in and out. They’re all polite about it, but there’s no one person keeping an eye out for people coming to the desk and directing them, and there’s no signage to help. And, since they all seem to take incoming calls, there’s times when no one seems to be available.
Dr. Dunlap explained really well the problem I am having and the surgery procedure when needed. I’m very impressed with her and am glad to have her as my doctor.
The phone system is incredibly frustrating - long hold times and always multiple transfers … not well done there at all
Discover how hip replacement surgery can offer relief from chronic hip pain, restore mobility, and transform lives.
June 13, 2024 4 min read
Welcome to the Orthopedics team at ARC South 1st, ARC Medical Park Tower Orthopedics, and ARC Southwest!
October 26, 2023 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)