Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Joined ARC: 2015
In his free time, Dr. Reichel enjoys going for walks with his wife and children, cooking, and reading.
I am committed to providing the highest quality, individualized, and compassionate Orthopedic care. I strive to listen to patients and place myself in their position. Together, we can plan treatments that relieve pain and improve function, enabling patients to return to the activities they enjoy.
Carpal tunnel release is a surgery used to treat and potentially heal carpal tunnel syndrome, which can be caused by injury, such as a sprain or fracture, repetitive use of a vibrating tool, or even a congenital predisposition (something that runs in families).
Learn More
Cubital tunnel syndrome happens when the ulnar nerve, which passes through the cubital tunnel (a tunnel of muscle, ligament, and bone) on the inside of the elbow, becomes inflamed, swollen, and irritated.
Elbow fractures can be caused by falls on the elbow, direct blows to the elbow, and falling on an outstretched hand where the elbow is bracing the fall.
Elbow pain may include discomfort in the area's joints, muscles, tendons, or ligaments.
Elbow replacement surgery removes damaged areas of the elbow joint and replaces them with implants.
Orthopedic treatment and care for arthritis of the hands and wrists.
Orthopedic treatment and care for fractured hands and wrists.
Our ARC orthopedics can evaluate and treat your hand and wrist pain.
An ARC orthopedic hand surgeon can diagnose, treat, and monitor your rehabilitation quickly and effectively. Our orthopedic surgeons’ goal is to help improve function and reduce pain in your daily life, whether it’s caused by a new or old sports injury, arthritis, or repetitive use.
Nerve surgery offers advanced surgical interventions to address damaged nerves.
ARC orthopedic surgeons provide leading-edge, comprehensive care in the diagnosis and treatment of a variety of orthopedic conditions, including total joint replacement and sports medicine.
Specialized treatment for acute injuries and fractures of the arms, legs, and associated joints.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Tendon surgery offers specialized surgical intervention for tendon injuries, including tears, ruptures, and chronic conditions.
Trigger finger is a condition in which the tendon sheath becomes inflamed and thickened and prevents the smooth extension or flexion of the finger or thumb. The finger may lock or "trigger" suddenly.
Orthopedic treatment and care for fractured wrists.
512-346-6611 Fax: 512-406-7315
512-454-4561 Fax: 512-406-7330
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I was greeted and treated well by the front desk and nurse. The Doctor is very good, he made the procedure very easy, also the post procedure and support on the app was great. Highly recommend without any doubt.
We love Dr Reichel! He’s very informative and also so patient with my littles. Couldn’t recommend him enough!
Dr. Lee Reichel & his team are fantastic. Everyone I encountered was courteous & helpful. Dr. Lee Reichel was so thorough & explained everything clearly and offered options. I would highly recommend him and his team!
Dr Reichel was very knowledgeable, personable and patient. I really enjoyed my visit.
Doc was very personable down to earth and honest. I wish he did more than just elbow and hand.
The doctors were so sweet and respectful
50 ARC physicians named to Austin Monthly's "Austin’s Top Doctors 2024." See who's on the list.
January 4, 2024 < 1 min read
26 ARC physicians representing nine specialties have been named 2023 Super Doctors©. Find out who made the list!
November 29, 2023 < 1 min read
Twenty-five Austin Regional Clinic (ARC) physicians, representing nine specialties, have been named Texas Super Doctors® 2022 by Texas Monthly magazine.
December 1, 2022 2 min read
Dr. Reichel is currently accepting new patients at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)