Measles - Local update

Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.

Visit the DSHS website to track the current outbreak in Texas.

ARC in-network with UHC

If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:

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ARC Cedar Park Building B

ARC Cedar Park Building B

4.8 out of 5
CLOSED Opens 8:00am (CST)
Clinic Hours
Mon-Fri: 8:00am - 5:00pm
Sat-Sun: Closed
Lab Hours
Mon-Fri: 8:00am - 5:00pm
Sat-Sun: Closed
By Appointment Only
Radiology Hours
Mon-Fri: 8:00am - 5:00pm
Sat-Sun: Closed
By Appointment Only
801 East Whitestone Boulevard
Building B
Cedar Park, TX 78613 Get Directions

512-259-3467
Fax: 512-406-7303

Look Up Insurance

About Clinic

ARC Cedar Park, Building B offers Cardiology, Orthopedics, Podiatry, and Sports Medicine. Request your appointment online.

You can find ARC Cedar Park, Building B on the corner of 1431 and Discovery. It's right across the parking lot from ARC Cedar Park, Building C, where you will find all our primary care doctors and advanced practice clinicians (APCs), including Internal Medicine, Family Medicine, Pediatrics, and After Hours Care. We're always accepting new patients!

At nearby ARC Medical Plaza Specialty, next to Cedar Park Regional Medical Center, you can see other ARC specialists, including Ob/Gyn, Dermatology, Allergy & Asthma, Audiology, Ear, Nose, and Throat (ENT), Rheumatology, Gastroenterology, and General Surgery doctors and APCs.

ARC Connected Care

Our Electronic Medical Records system, along with the ARC MyChart, keeps you connected with your care team and makes it easier to help you coordinate your health care. Connected Care is part of ARC Access.

Hours
Clinic Hours
Mon-Fri: 8:00am - 5:00pm
Sat-Sun: Closed
Lab Hours
Mon-Fri: 8:00am - 5:00pm
Sat-Sun: Closed
By Appointment Only
Radiology Hours
Mon-Fri: 8:00am - 5:00pm
Sat-Sun: Closed
By Appointment Only

ARC Cedar Park Building B
801 East Whitestone Boulevard
Cedar Park, TX 78613
 Get Directions
map of ARC Cedar Park Building B

Services

24-Hour Phone Nurses

24-Hour Phone Nurses

You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.

Arm/Elbow Care

Arm/Elbow Care

Symptoms of an arm or elbow injury usually begin with pain but can include swelling, joint stiffness, and inability to fully straighten or bend the arm. Treatments range from medication, physical therapy, icing, and immobilization to surgical options.

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Bracing, Casting, and Other Forms of Immobilization

Bracing, Casting, and Other Forms of Immobilization

Bracing, casting, and other forms of immobilization help immobilize injured bones, promote healing, and reduce pain and swelling while bones heal from surgery or injury.

Foot and Ankle Surgery

Foot and Ankle Surgery

ARC podiatrists may treat bunions, ingrown toenails, hammer toes, plantar fasciitis, etc., through foot and ankle surgery. A podiatrist can provide you with a diagnosis and treatment plan to address your specific symptoms.

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Hand Care

Hand Care

For ongoing hand pain, arthritis, traumatic hand injury, and broken bones, you can seek care from an orthopedic hand surgeon or advanced practice clinician (APC).

Learn More

Hip & Knee Replacement Surgery

Hip & Knee Replacement Surgery

After you and your doctor have tried other options, joint replacement should be the final step in your treatment plan. A proper diagnosis of the cause of hip or knee pain can uncover the underlying condition: fracture, acute injury, damaged joint, osteoarthritis or rheumatoid arthritis, etc.

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Hip Care

Hip Care

Orthopedic surgeons and advanced practice clinicians (APCs) provide care for hip pain, arthritis, bursitis, broken bones, and more. ARC orthopedic surgeons specialize in restorative hip surgery, hip replacement, and rehabilitation to relieve pain and improve function as much as possible after a hip injury.

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Knee Care

Knee Care

Orthopedic surgeons use various advanced techniques to heal knee injuries and joint pain. Treatment for mild injuries is often rest, ice, compression, and elevation. Other treatments include physical therapy, anti-inflammatory medication, and electrical stimulation. In some cases, surgery may be needed to repair severe damage.

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Lapiplasty® 3D Bunion Correction™

Lapiplasty® 3D Bunion Correction™

Lapiplasty® 3D Bunion Correction is a patented technique that removes the root cause of bunions.

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Orthopedics Pediatric Care

Orthopedics Pediatric Care

ARC Orthopedics physicians and advanced practice clinicians (APCs) provide comprehensive care for children of all ages. We are dedicated to caring for conditions and injuries related to the arm, elbow, shoulder, hand, hip, knee, or leg.

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Orthotics

Orthotics

Orthotics are medical aids prescribed by your podiatrist to improve foot and ankle issues, including foot deformities, arch pain, heel pain, diabetic foot ulcers, lower leg tendonitis, overpronation or over supination, back pain, and bunions.

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Podiatry Pediatric Care

Podiatry Pediatric Care

Podiatrists can diagnose and assess conditions and injuries and provide tailored treatment plans to help your child get back to their regular activities. With the right footwear, recovery plan, or surgical intervention, we can address and correct various childhood foot conditions.

Learn More

Radiology Services

Radiology Services

Radiology services at ARC use imaging to diagnose and treat diseases visualized within the human body. Our full and partial body radiology equipment is a state-of-the-art digital radiology system that offers fast processing, elimination of films, and the ability of our doctors and advanced practice clinicians (APCs) to view images and reports online.

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Shoulder Care

Shoulder Care

Arthritis of the shoulder, dislocations, and rotator cuff tears are common causes of shoulder pain that can be treated by an ARC orthopedic doctor or advanced practice clinician (APC). Most shoulder problems involve muscles, ligaments, and tendons, but these injuries may need as much rehabilitation and treatment as a broken bone.

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Spine Care

Spine Care

ARC orthopedic doctors and advanced practice clinicians (APCs) can help patients with sciatica, osteoarthritis, osteoporosis, scoliosis, spinal stenosis, spondylolisthesis, or a herniated disk. Most back pain will improve within a few weeks, but severe injuries may require surgery, occupational therapy, and lifestyle changes.

Learn More

Sports & Musculoskeletal Medicine Pediatric Care

Sports & Musculoskeletal Medicine Pediatric Care

ARC Sports & Musculoskeletal Medicine physicians and advanced practice clinicians (APCs) diagnose and provide non-surgical treatment plans for muscle, bone, joint, and connective tissue conditions.

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Sports Medicine

Sports Medicine

An ARC sports medicine orthopedic doctor or advanced practice clinician (APC) can help you return to your activities by helping you deal with pain from arthritis or an injury (meniscus tear, dislocated shoulder, ACL injury, rotator cuff tear).

Learn More

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

Learn More

X-Rays

X-Rays

Standard x-rays are done for many reasons. These reasons include diagnosing tumors, bone injuries, and other reasons for spine pain.

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Specialties

  • Older couple enjoying a walk outside to help manage their heart health

    Cardiology
    Building B

  • Orthopedics Banner

    Orthopedics
    Building B

  • Podiatry Banner

    Podiatry
    Building B

  • Sports & Musculoskeletal Medicine Banner

    Sports & Musculoskeletal Medicine
    Building B

Clinic Providers

  • Olivia C. Cummins, PA-C
    Olivia Cummins
    Olivia C. Cummins, PA-C
    Orthopedics Arm/Elbow CareHand CareOrthopedics Pediatric CareOrthopedics Adult Care
    4.8out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Non-Surgical Provider Ages Seen: 16 - 99

    4.8out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Orthopedics
    512-259-3467
  • Matthew D. Driscoll, MD
    Matthew Driscoll
    Matthew D. Driscoll, MD
    Orthopedics Arm/Elbow CareHip CareKnee CareShoulder CareSports MedicineOrthopedics Pediatric CareOrthopedics Adult Care
    4.7out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Surgical Provider Ages Seen: 10 - 99

    4.7out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Orthopedics
    512-259-3467
  • Michael M. Farris, PA
    Michael Farris
    Michael M. Farris, PA
    Orthopedics Spine CareOrthopedics Pediatric CareOrthopedics Adult Care
    4.7out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Non-Surgical Provider Ages Seen: 16 - 99

    4.7out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Orthopedics
    Book Now 512-259-3467
  • David H. Michel, MD
    David Michel, MD
    David H. Michel, MD
    Orthopedics Hip CareKnee CareHip & Knee Replacement Surgery
    4.8out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Surgical Provider Ages Seen: 55 - 99

    4.8out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Orthopedics
    512-259-3467
  • Daniel D. Piligian, PA-C
    Daniel Piligian, PA-C
    Daniel D. Piligian, PA-C
    Orthopedics Arm/Elbow CareHip CareKnee CareShoulder CareSports MedicineNon-surgical Sports & Musculoskeletal MedicineOrthopedics Pediatric CareOrthopedics Adult Care
    4.8out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Non-Surgical Provider Ages Seen: 12 - 99

    4.8out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Orthopedics
    512-259-3467
  • Gregg A. Vagner, MD
    Gregg Vagner, MD
    Gregg A. Vagner, MD
    Orthopedics Arm/Elbow CareHand CareOrthopedics Pediatric CareOrthopedics Adult Care
    4.7out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Surgical Provider Ages Seen: 6 - 99

    4.7out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Orthopedics
    512-259-3467
  • Brandon K. Zinn, DO, MPH
    Brandon Zinn, DO, MPH
    Brandon K. Zinn, DO, MPH
    Orthopedics | Sports & Musculoskeletal Medicine Non-surgical Sports & Musculoskeletal MedicineSports & Musculoskeletal Medicine Pediatric CareOrthopedics Pediatric CareOrthopedics Adult CareSports & Musculoskeletal Medicine Adult Care
    4.8out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Non-Surgical Provider Ages Seen: 0 - 99

    4.8out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Orthopedics
    Book Now 512-259-3467
  • Daniel T. Halloran, DPM, FACFAS
    Daniel Halloran, DPM, FACFAS
    Daniel T. Halloran, DPM, FACFAS
    Podiatry Foot and Ankle SurgeryPodiatry Pediatric CarePodiatry Adult Care
    4.8out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Ages Seen: 4 - 99

    4.8out of 5

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Podiatry
    Book Now 512-259-3467

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