Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Ross Hairgrove

Ross E. Hairgrove, MDVideo Bio

Sports & Musculoskeletal Medicine

4.6 of 5
(505) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Hairgrove is currently accepting new patients. He is a non-surgical Musculoskeletal Doctor. Book Now ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333
ARC Southwest
📞 512-282-8967📞 512-282-8967
ARC South 1st
📞 512-443-1311📞 512-443-1311

More Info

I chose a career in medicine to help fulfill two life passions – to serve humanity and study the physiological processes of the body. As a sports medicine physician, my experiences as a competitive and recreational athlete allow me to empathize with patients’ needs and concerns. I am passionate about treating injuries and also educating patients on injury prevention and the importance of healthy lifestyles. I am always mindful that I am treating a human being, and not exclusively an injury or disease process.

Dr. Hairgrove specializes in Sports Medicine and the non-surgical treatment of sports injuries, concussions, and issues of the shoulder, knee, hip, elbow, wrist, hand and ankle as well as general orthopedic issues, for both adults and children. 

Dr. Hairgrove is a team doctor for the Austin Spurs Basketball team. Austin Regional Clinic doctors are the preferred family physicians for the Austin Spurs.

Personal Summary

Dr. Hairgrove is a native Texan, born and raised in the west Texas town of Haskell. When he’s not working, Dr. Hairgrove enjoys spending quality time with his wife and friends, including his golden doodle puppy. He also enjoys playing golf, running, camping, and reading. Dr. Hairgrove’s favorite Central Texas spot is “anywhere with my wife watching a beautiful Hill Country sunset!”

Services Offered

  • Bracing
  • Casting
  • Referral for Advanced Imaging – MRI, CT, etc
  • Referral to Physical Therapy
  • Steroid Injections
  • Telemedicine Visits
  • Viscosupplement Injections
  • X-Ray

Professional Positions and Honors

Dr. Hairgrove holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, American Medical Association
  • Member, American Medical Society for Sports Medicine
  • Member, American Academy of Family Physicians
  • Team Doctor, Austin Spurs Basketball team
  • Provided sports medical services for UT San Antonio, Trinity University, San Antonio Missions (San Diego Padres affiliate), San Antonio Rampage (Colorado Avalanche affiliate), San Antonio Spurs (NBA), San Antonio Stars (WNBA), FC San Antonio (USL), Ballet San Antonio, Rock 'n' Roll marathon, and Johnson High School (San Antonio Northeast ISD) during fellowship.
  • "Austin’s Top Doctors," Austin Monthly, 20212022 

Patient Health Forms (English & Español)

Recommended Resources

📅 Request an Appointment with Ross E. Hairgrove, MD

Joined ARC



BS in Nutritional Sciences and Biomedical Sciences, Magna Cum Laude, Texas A&M University, College Station, TX, 2009

Medical School

University of Texas Health Science Center at San Antonio School of Medicine, San Antonio, TX, 2013

Residency / Internship

Waco Family Medicine Residency Program, Waco, TX 2016


Christus Santa Rosa Primary Care Sports Medicine Fellowship, San Antonio, TX, 2017


Board Certified in Sports Medicine and Family Medicine

Comments or Questions?