Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 12 - 99 Joined ARC: 2020
Daniel Piligian grew up in Novi, Michigan. When he’s not working, he spends time with his wife and two children. He enjoys staying active, whether exercising or playing recreational sports. He also loves to attend both collegiate and professional sporting events. Though relatively new to Central Texas, Daniel is a “huge BBQ enthusiast” and is open to suggestions for the best barbeque in the area!
Learn more about Physician Assistants.
I chose a career in medicine, particularly orthopedics, because, as a youth, I sustained multiple sports injuries that required the expertise of an orthopedic surgeon. I became fascinated by the surgeon’s ability to evaluate, diagnose, and treat patients in a timely manner. I believe in treating each of my patients as if they were a member of my family, and to provide a high level of care with an emphasis on patient education.
An ARC provider can help determine the cause of your hip pain and provide treatment to relieve or reduce discomfort.
Injections or shots deliver liquid medications, fluids, or nutrients directly into your body.
An ARC provider can help determine the cause of your knee pain and provide treatment to relieve or reduce discomfort.
An ARC provider can help determine the cause of your shoulder pain and provide treatment to relieve or reduce discomfort.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
512-259-3467 Fax: 512-406-7303
512-778-7003 Fax: 512-406-7317
512-454-4561 Fax: 512-406-7330
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
This doctor I saw today is an excellent; a doctor who strongly care, understand, and respect his patients.
This Dr listen and he cares does an excellent job .
Wonderful experience today with Arc Ortho. Fantastic encounter from start to finish with quick follow up from the team.
Very nice and explained things well. Gave me exercises and reassurance that this will improve.
Phone Hold times are the only complaint. Once an appointment was set everything was great. The front desk made an extra effort to meet my schedule and Dr. Piligian was great. I was especially happy to have the doctor see me early for my appointment time, and extremely happy that he took his time and did not seemed rush to get me out. Hope to not need these services again, but good to know this great office.
Very knowledgeable and good customer service!!! Excellent PA
Daniel Piligian will be seeing patients at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)