Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 12 - 99 Joined ARC: 2011
When not at work, Ms. Kavanaugh and her husband are usually found chasing after their three children. Her favorite spot “in all of Central Texas – Maudie’s!” She also loves the Hill Country, and her advice to all is “move your joints!”
I have been fascinated with medicine my whole life. I like to understand why and how things work and simultaneously share that knowledge while caring for others, helping make them better. That is one of the reasons I chose orthopedics. Patients often have many questions, but may not even know what to ask. I hope that I bring value to my visits by spending time talking and explaining as much as I can, making patients comfortable with asking questions and ultimately comfortable with their care.
Elbow fractures can be caused by falls on the elbow, direct blows to the elbow, and falling on an outstretched hand where the elbow is bracing the fall.
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Elbow pain may include discomfort in the area's joints, muscles, tendons, or ligaments.
Fracture treatment to put the pieces of bone back in place, control the pain, give the bone time to heal, prevent complications, and restore normal use of the fractured area.
Hip arthritis treatment offers comprehensive care to alleviate or reduce pain and improve mobility.
An ARC physician or advanced practice clinician (APC) can help determine the cause of your hip pain and provide treatment to relieve or reduce discomfort.
Knee arthritis treatment offers comprehensive care to alleviate or reduce pain and improve mobility.
An ARC physician or advanced practice clinician (APC) can help determine the cause of your knee pain and provide treatment to relieve or reduce discomfort.
Platelet-rich plasma (PRP) injections utilize platelet-rich plasma therapy to promote healing and reduce pain.
ARC physicians and advanced practice clinicians (APCs) provide care to relieve or reduce shoulder pain and discomfort.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Viscosupplement injections introduce hyaluronic acid into your joints to help reduce pain and swelling.
512-346-6611 Fax: 512-406-7315
512-454-4561 Fax: 512-406-7330
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
No complaints. Really like Dr. Kavanaugh. It was a detailed and thorough visit.
Dr Kavanaugh was personable and professional. She went above and beyond to address all of my concerns. 10/10 would recommend.
Dr. Jenna Kavanaugh was incredible!. Her compassionate demeanor. And detailed explanation of my condition we're invaluable to me. I have a sense of hope for a better pain-free life. Looking forward to that so much!!
These folks always do their absolute best to be helpful and caring.
The personal really help me out. Since the insurance needed a referral and o my God I was in a lot of pain and didn’t have a referral but they fixed everything and it went perfect so I really thank my God and them
Everyone was really friendly with care have the time to answer questions thanks for everything you guys do is appreciated
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)