Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Nina Nandy

Nina Nandy, MD, MS, ABOM

Gastroenterology

4.9 of 5
(50) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Nandy is currently accepting new patients. Call to schedule at: ARC Medical Plaza Specialty
📞 512-260-1581📞 512-260-1581

More Info

I chose a career in Gastroenterology due to the focus on chronic and acute issues; the variety and complexity of cases; and the ability to perform cutting-edge minimally-invasive procedures in order to understand a patient’s condition inside and out. I believe in educating and empowering my patients with respect to their medical conditions-so that we can make informed decisions together as a team. I take a holistic approach to medicine, combining lifestyle modifications with evidence-based medicine individually tailored to each patient’s specific needs.

Personal Summary

Dr. Nandy is from the East Coast and new to the Central Texas area, so she is looking forward to learning more about local offerings. In her free time, Dr. Nandy plays piano and guitar, paints, explores the music scene in Austin, and manages her two “famous” cats’ Instagram accounts!

Services Offered

Professional Positions and Honors

Dr. Nandy holds these memberships: 
  • Member, Travis County Medical Society
  • Member, American College of Gastroenterology
  • Member, American Gastroenterological Association
  • Member, American Society for Gastrointestinal Endoscopy
  • Member, American Association for the Study of Liver Disease
  • Member, American Society for Microbiology
  • Member, American Medical Association
  • Member, American College of Physicians
  • Member, American Neurogastroenterology and Motility Society
  • Podcast Host, American Gastroenterological Association
  • Certificates in Financial Accounting, Finance, Negotiation Mastery, and Sustainable Business Strategy, Harvard Business School, Boston, MA, 2019-2020
  • Certified in Ayurvedic Medicine, University of New Mexico, Albuquerque, NM, 2020

Recommended Resources

Joined ARC

2022

Education

B.A. in Microbiology, Deans List, Cornell University College of Arts & Sciences, Ithaca, NY, 2003

M.S. in Molecular Biology, Magna Cum Laude, New York University Graduate School of Arts & Sciences, New York, NY, 2005

Medical School

Boston University School of Medicine, Cum Laude, Boston, MA, 2009

Residency / Internship

Harvard University Beth Israel Deaconess Medical Center, Boston, MA, 2011

University of Connecticut Medical Center, Hartford, CT, 2014

Fellowship

University of New Mexico Medical Center, Department of Gastroenterology and Hepatology, Albuquerque, NM, 2017

Certification

Board Certified in Internal Medicine, Gastroenterology and Obesity Medicine

Languages

Bengali, French

Comments or Questions?