Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Specialty and Pediatrics Ages seen: 0 - 18 Languages: Hindi Joined ARC: 2018
In her free time, Dr. Samuel enjoys jogging on a treadmill, spending time with her family (especially her two nieces), and watching basketball and soccer. She also enjoys reading and listening to music, and hopes to be part of medical missions. Being new to the Central Texas community, Dr. Samuel is looking forward to exploring the area!
Learn more about Doctor of Osteopathic Medicine (DO).
I have always enjoyed science and medicine, and have always wanted to work with children. They are so resilient and have taught me so much, so Pediatrics is the perfect career for me! I enjoy educating parents and children about their health. Preventive medicine is so important, and is the center of my approach to practice.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Our dedicated pediatricians and advanced practice clinicians (APCs) offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I think it is crazy that I asked for a note that he is fit for daycare and this office refused to give me a letter until he was seen for his 30 month check up. He had an appointment 2 days later already scheduled for this. He has gone to every check up that he was supposed to have, and it had only been a couple weeks since he had turned 30 months. Put your patients first. ARC politics make it very difficult to recommend them, no matter how good the physicians are.
Dr Samuel is closely tracking our newborn’s weight and other risk factors to ensure he stays healthy. During our visit, she began to suspect a tongue tie impacting his ability to feed efficiently. She messaged downstairs to the ENT group - and they were able to see us immediately. We walked downstairs faster than the computer system had time to react and was able to see the ENT, get the tongue tie released, and go back up to pediatrics to finish our initial visit (and was provided space and time to feed our newborn), all due to Dr Samuel and the ARC teams in pediatric and ENT. We’re already seeing an improvement in his ability to feed efficiently. Thank you, Dr Samuel!
Dr.Samuel and nurse are both amazing! We love them!
Sr. Samuel always does so well with our twins. They absolutely love her. She always attends to our questions and concerns. She’s the best.
Our family loves Dr. Samuel, she provides excellent care!
I love that everyone is friendly and the environment is welcoming. The provider especially, was a great help with everything we needed to know/ do to make sure our baby was healthy and safe this flu/cold season.
Dr. Samuel is currently accepting new patients.Learn more about prenatal visits and pediatric meet & greets.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)