COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023ARC MyChart Downtime 12/3/22
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Due to technical maintenance, ARC MyChart will be unavailable 7:00pm Saturday, December 3 to 7:00am December 4. To schedule an appointment during this time, please call your clinic and press "1". You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Available at Multiple Locations
Ages seen from 0 to 99
Ms. Heath grew up in Appleton, Wisconsin, and moved to Austin after graduating nursing school. When she is not working, she enjoys spending time with her husband and two dogs. They frequently foster dogs through local rescues and help them find their forever homes. One of their favorite activities is taking their dogs swimming at Red Bud Isle in Austin.
Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Our ENT specialists can help treat your voice problems through consultation, medicine, or surgery (if necessary).
Mon - Fri: 5:00pm - 9:00pm
Sat & Sun: 8:00am - 5:00pm
Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
It took 6-8 weeks to get an appointment.
Kelsey was proficient and professional. I was excited that she knew just what needed!
I like the flexibility of phone/virtual appointments
Kelsey greeted me with a question related to my last issue, and before I left asked if I was getting good care from my endocrinologist about another issue. Her care is so exceptional; she remembers me and treats me personally regarding my health. I do not get that kind of exceptional care elsewhere. I compliment her service as highly as I can!
Kelsey was very helpful, professional, informative and friendly. She took the time to explain my results, answer questions and offer suggestions. The front desk person was friendly, professional and helpful. Quick check in process and no wait to be seen.
Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)