Thea M. Libbos, PA-C

Orthopedics

4.8of 5 | (330) | View Reviews

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the doctor or NP/PA provide you with the care your expected?/li>
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients Available at Multiple Locations

512-346-6611

About Thea M. Libbos, PA-C

Thea grew up in a small town inMassachusetts. She is passionate about strength training, particularly powerlifting, and enjoys staying active by going on hikes with her fiancé and beagle. She loves living in Austin because of the abundance of outdoor activities, including paddle boarding and walking her dog along Lady Bird Lake. She is a huge ‘foodie’ and spends her time cooking, eating, and talking about food. She also loves trying new restaurants, but Foreign and Domestic is her favorite!

I chose a career in orthopedics because I am passionate about helping my patients get back to doing the things they love to do. Seeing my patients return to their active lifestyles is the most rewarding part of my job. I strive to understand each patient’s goals and motivations and place the utmost importance on patient education. I take the time to teach my patients about their condition and treatment options so we can design the best treatment plan together. My goal is to empower my patients with the knowledge and tools they need to tackle their recovery with confidence.

Services

Hip Pain: Hip Pain
Injections: Injections

Injections or shots deliver liquid medications, fluids, or nutrients directly into your body.
Knee Pain: Knee Pain
Shoulder Pain: Shoulder Pain
Telemedicine Visits: Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

Learn More

Locations & Hours

ARC Far West
6835 Austin Center Blvd
Austin, TX 78731
Get Directions

512-346-6611 Fax: 512-406-7315

Mon-Fri: 7:00am - 9:00pm
Sat: 8:00am - 5:00pm
Sun: 8:00am - 5:00pm
Mon - Fri: 5:00pm - 9:00pm
Sat & Sun: 8:00am - 5:00pm
Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.
Mammogram Hours
Monday and Tuesday: 7:30am - 4:00pm
Wednesday: 8:00am - 4:00pm
Thursday and Friday: 7:00am - 3:30pm
ARC Medical Park Tower Orthopedics
1301 West 38th Street Suite 102
Austin, TX 78705
Get Directions

512-454-4561 Fax: 512-406-7330

Mon-Fri: 8:00am - 5:00pm
Sat-Sun: Closed
ARC Southwest
1807 West Slaughter Lane Suite 490
Austin, TX 78748
Get Directions

512-282-8967 Fax: 512-406-7351

Mon-Fri: 7:30am - 9:00pm
Sat: 8:00am - 5:00pm
Sun: 8:00am - 5:00pm
Mon - Fri: 5:00pm - 9:00pm
Sat & Sun: 8:00am - 5:00pm
Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.

Credentials

Board Certifications
Certified as a Physician Assistant by the National Commission on Certification of Physician Assistants
Education
B.A. in Biology, cum laude, Elon University, Elon, NC, 2011 | M.S. in Health Sciences for Physician Assistants, Weill Cornell Graduate School, New York, NY, 2015

Patient Reviews

OVERALL PROVIDER RATING

Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)

4.8out of 5

ARC Patient Feedback