Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC East 7th Ages seen: 5 - 99 Joined ARC: 2020
Dr. Williams is a Florida native and has lived in every major Florida city, from Tallahassee to Miami. When she’s not working, Dr. Williams spends time with her dog, “who I love to the moon and back!” She also enjoys new activities, like soul cycling, and going to events. Dr. Williams is a “foodie,” and is always on the lookout for new places. Being relatively new to Central Texas, she is excited about finding a local delicatessen and exploring all the area has to offer.
I chose a career in medicine because I wanted to help improve the health/well-being of people in my community who were underserved. I especially like Family Medicine because I enjoy creating relationships with my patients, where trust and rapport lead to improved patient outcomes. I believe in whole person care – medical, behavioral, and psychosocial. My patients and I are a team, working diligently to improve not just health but overall quality of life.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
OPTIFAST® is a physician-supervised, total meal replacement program, and is a thoroughly studied, medically created liquid formula plan to help you lose weight and improve your health.
PrEP, or pre-exposure prophylaxis, is a way for people who do not have HIV to prevent getting HIV. This treatment, designed for people who are at substantial risk of getting HIV infection, consists of taking a pill every day.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-910-6700 Fax: 512-406-6296
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Thank you.
Dr.Williams was helpful, thorough and empathetic!
Very helpful n professional would recommend Dr. WILLIAMS TO FRIENDS AND FAMILY
We like that Dr Williams is thorough and takes the time with us that we need. We don't mind that she was late to our appointment because we know she is doing that for all her patients, and we appreciate it so much. Many Dr's only want to see us for 5 mins, and we feel rushed. That's not quality care. Thank you Dr Williams for being one of the best!
I was on hold for a long time and Dr Williams was booked out like 2 months, so that made it feel hard to make the appointment. But it was nobody's fault. She's an excellent Dr so we understand why she's popular and it takes awhile to be seen by her.
Thank you! I felt heard by Dr. Williams and appreciated her time and care
Sleep is an important part of overall wellness, says Natalie A. Williams, MD, Family Medicine at ARC East 7th. Read what Dr. Williams has to say about OTC sleep aids.
March 23, 2022 1 min read
Dominique J. Isaac, MD, was named 2021 Doctor of the Year in Central Texas, and Drs. Crystal Berry-Roberts, Avis Meeks Day, Farron Hunt, and Natalie Williams, ARC doctors honored as best in their field.
November 26, 2021 1 min read
“I’m a physician; we always look at the medical perspective, but there’s more to it,” says Dr. Natalie A. Williams, Family Medicine at Austin Regional Clinic when discussing “whole patient care” in this recent episode of ARC DocTalk on KVUE-TV.
November 13, 2020 1 min read
Dr. Williams is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)