COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023ARC MyChart Downtime 12/3/22
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Due to technical maintenance, ARC MyChart will be unavailable 7:00pm Saturday, December 3 to 7:00am December 4. To schedule an appointment during this time, please call your clinic and press "1". You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Northwest Hills Specialty Ages seen from 18 to 99 Languages: French, Arabic
Dr. Hanayneh grew up in Amman, Jordan. Prior to joining ARC, he was an assistant professor at the University of Texas Medical Branch in Galveston, teaching fellows, residents and students. When he is not at work, Dr. Hanayneh enjoys the outdoors, hiking, running, fishing/hunting, cooking, or teaching his dog new tricks. One of his favorite area spots is viewing sunsets over Lake Travis from the hills.
I find gastroenterology very exciting, as it gives me the opportunity to help patients in many different ways, either in clinic or doing endoscopic procedures. I also enjoy taking care of patients with liver disease. I believe in always doing what is best for the patient, and always putting myself in the patient’s shoes.
A colonoscopy is a safe and effective way to test for cancer in the colon or rectum (colorectal cancer). A colon cancer screening is typically a 20-30 minute outpatient procedure performed at a hospital or surgery center.
Learn More
Screening tests for Colorectal Cancer, as well as methods to try to prevent it. In addition to regular colorectal cancer screenings, exercise and maintaining a healthy weight can reduce your risk of colorectal cancer.
What you eat can contribute to digestive problems. Changing your diet and lifestyle, avoiding certain foods, and managing stress may offer significant benefits.
An esophageal dilation is used to widen a narrowed section of your esophagus, relieving difficulty swallowing or dysphagia.
Gastroenterologists can evaluate and treat diseases that affect the digestive system, which includes the gastrointestinal tract (esophagus, stomach, small intestine, large intestine, rectum, and anus) as well as the pancreas, liver, bile ducts, and gallbladder.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-344-0450 Fax: 512-406-7318
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
Everyone is very professional and my doctor is amazing
Dr. Al Hanayneh is an excellent doctor and is very knowledgeable about his field. He is also very personable and takes the time to answer all questions.
Both the doctor and his assistant were well prepared for my appointment, friendly and helpful. I would definitely recommend!
The doctor is fast talking. When you're talking with questions he listen but very little feedback. I can't say I will refer him to family or friends because he have not did my surgery and I pray the outcome be successful. My case is a Stat case so he had availability. I'm trusting God like I always do.
On time, doctor listened to my concerns, gave me great advice to help my problem. Nurse was very helpful, listened to my comments and answered all my questions.
Personnel Did not have to wait long
Dr. Al Hanayneh is currently accepting new patients. Call to schedule at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)