Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Leli Laurie Chen

Leli Laurie Chen, MD

Family Medicine

4.8 of 5
(209) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Chen is currently accepting new patients | Telemedicine visits are available. Book Now ARC Center Street
📞 737-404-0347📞 737-404-0347

More Info

What I love most about Family Medicine is the breadth of care provided during every stage of life and how it allows us as physicians to connect with our patients and their families in a special, integral way. This includes having conversations with new parents and helping with the care of their newborn child, to having difficult end-of-life discussions with patients and their loved ones, and everything in between, thus helping build meaningful, long-lasting relationships. When a patient comes into my clinic, the most important thing is for them to feel cared for and respected. I’m here to listen to and advocate for my patients and ultimately, to collaborate with them toward the betterment of their health.

Personal Summary

Dr. Chen was born in Rhode Island, but her family moved to San Antonio when she was a toddler, so she calls Texas her home! When she’s not at work, Dr. Chen says “anything food related, I’m there!” She is always on the lookout to try something new and delicious. Dr. Chen also enjoys traveling and hiking, anything music-related, and of course, spending time with loved ones. Included in her favorite area locales are Granny’s Tacos food truck, and also enjoying the sunset over Lake Travis.

Services Offered

Professional Positions and Honors

Dr. Chen holds these memberships and honors: 
  • Member, Travis County Medical Society
  • Member, American Medical Association
  • Member, American Academy of Family Physicians
  • Member, Christian Medical and Dental Association 
  • Member, Texas Medical Association 
  • Gold Humanism Honor Society, University of Texas Southwestern Medical School, 2017-2018

Recommended Resources

Joined ARC

2021

Education

B.S. in Biochemistry, summa cum laude, Baylor University, Waco, TX, 2014

Medical School

The University of Texas Southwestern Medical School, Dallas, TX, 2018

Residency / Internship

Waco Family Medicine Residency Program, with a distinction in Global Health, Waco, TX, 2021

Certification

Board Certified in Family Medicine

Languages

Mandarin

Comments or Questions?