Messaging in MyChart

With ARC MyChart Messaging, you can send a message to your care team or customer service, request a prescription renewal, or even receive referral letters from your doctor. We're actively working to improve our messaging and patient guidance, thanks to your valuable feedback. We’ll continue working to implement helpful changes to enhance your experience.

How to navigate Patient Guidance

Not sure where to start? Click on Message and select Patient Guidance to get help in finding the best action to take, whether it be sending a message, scheduling an appointment, or contacting the clinic.

1. Click on Message in your menu bar.
2. Click on Send a Message.
3. Select the category that best matches what you are looking for and click Continue. You may be asked follow-up questions.
4. You will be directed through various decision trees to reach the best place to complete your message, or you will be given additional instructions.
   Follow links to next steps: The instructions will have a link to take you to the message composer if that is the recommendation based on your patient guidance selections.
   
   
5. After you choose your recipient, you can continue a recent conversation (a conversation within the last 5 days) with them or create a new conversation.
6. Complete the message and send it to your physician or advanced practice clinician (APC).

How to send a message

If you want to reach your primary care physician (PCP), a provider you have seen in the past 18 months, or another department like Customer Service or Billing, you can send a message.

1. Click on Message in your menu bar to open your Inbox.
2. Click on Send a message.
3. Scroll to select the message type that best fits your needs.
4. Follow the prompts to choose the best category for your question.
5. Choose your recipient.
6. Type a subject, your message, then click Send.

How to view previous conversations

If you want to reach your PCP or a provider you have seen in the past 18 months, you can send a message.

1. Click on Message in your menu bar to open your Inbox.
2. View past messages or select a category on the left side to view other types of messages.

How to access referrals in ARC MyChart

Easily access and print your referrals.

1. Select Referral Message.
2. To view the details of a referral, select the link in the Referred By column.
3. To ask a question about a referral, check the box next to the referral and select Referral Question.
4. Write your question/message. *There is a 500-character limit for messages.
5. Select Send.

How to access letters in ARC MyChart

Read, download, or print completed referrals, doctor's notes, and other communications.

Completed referrals, doctor's notes, and other communications will be listed under "Letters."

1. Click on Your Menu, then Letters.
2. To choose a letter, select the link in the Date column.

How to check nurse call history in ARC MyChart

Displays calls between you and your care team as well as communication between the provider and clinical staff regarding your care. The details from inter-clinical calls may not display.

1. Select Nurse Calls.
2. To view details for a specific call, select that call by clicking on it.

Do you have the MyChart App?

You can send a message to your provider through the app! *Not all messaging options are available on the app.