Messaging in MyChart

With ARC MyChart messaging, you can send a message to your care team or customer service, request a prescription renewal, or even receive referral letters from your doctor. We're actively working to improve our messaging and patient guidance, thanks to your valuable feedback. This is the first of many changes we'll implement to enhance your experience.

How to navigate Messaging Guidance

1. Click on Message in your menu bar.
2. Click on Patient Guidance.
3. Select the category that best matches what you are looking for and click Continue. You may be asked follow-up questions.
4. You will be directed through various decision trees to reach the best place to complete your message, or you will be given additional instructions.
   Follow links to next steps: The instructions will have a link to take you to the message composer if that is the recommendation based on your patient guidance selections.
   
   
5. After you choose your recipient, you can continue a recent conversation (a conversation within the last 5 days) with them or create a new conversation.
6. Complete the message and send it to your physician or APC.

View previous conversations and other types of messages

You can view past conversations and automated messages like appointment messages by checking your inbox.

1. Click on Your Menu.
2. Click on Inbox.
3. View past messages or select a category on the left side to view other types of messages.

How to access referrals in ARC MyChart

Easily access and print your referrals.

1. Select Referral Message.
2. To view the details of a referral, select the link in the Referred By column.
3. To ask a question about a referral, check the box next to the referral and select Referral Question.
4. Write your question/message. *There is a 500-character limit for messages.
5. Select Send.

How to access letters in ARC MyChart

Read, download, or print completed referrals, doctor's notes, and other communications.

Completed referrals, doctor's notes, and other communications will be listed under "Letters."

1. Click on Your Menu, then Letters.
2. To choose a letter, select the link in the Date column.

How to check nurse call history in ARC MyChart

Displays calls between you and your care team as well as communication between the provider and clinical staff regarding your care. The details from inter-clinical calls may not display.

1. Select Nurse Calls.
2. To view details for a specific call, select that call by clicking on it.

Do you have the MyChart app?

You can send a message to your provider through the app! *Not all messaging options are available on the app.