Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Joined ARC: 1998
Dr. Jones has been married for over 25 years and has two children. He has coached children in soccer, hockey, and lacrosse. A lacrosse enthusiast, Dr. Jones was on the Westwood High School Lacrosse Board for four years, including one year as president, and now does videography for the UT Men’s Lacrosse team. He has been a birdwatcher since his teen years, and is still a nature lover, enjoying hiking and mountain climbing. Dr. Jones was recently certified in Scuba Diving.
In the age of computers and instant information, physicians are still important in providing care to their patients. When medical students are first learning about human illnesses, they are constantly thinking, ‘I’ve had those symptoms, I must have that disease!’ Over time, a doctor accumulates the experience to put these things in context. Medicine can be pretty overwhelming. We help people sort it out, something the internet just can’t do.
Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.
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Balloon sinuplasty is minimally invasive and effective at relieving symptoms of chronic sinusitis. ENT doctors can open up blocked sinus passageways and drain mucus buildup in patients suffering from chronic sinusitis symptoms by using a flexible balloon catheter.
Our ENT specialists can help treat your voice problems through consultation, medicine, or surgery (if necessary).
Ear surgery, or otoplasty, can correct deformities and improve the shape, position, and proportion of the ear.
Ear tube surgery reduces the risk of ear infections. The tubes are placed into your eardrum by an ear, nose, and throat (ENT) surgeon and help drain fluid from the ear.
Endoscopic sinus surgery is a procedure to open the passages of the nose and sinuses to treat long-term (chronic) sinus infections.
Eustachian tube balloon dilation can be used on patients who require ear tubes or want to avoid multiple ear tubes.
Frenulum clipping is the procedure in which the lingual frenulum is cut. It is done when the frenulum seems unusually short or tight.
Surgery to correct the nosal, septal, and/or sinus areas.
Otology is a branch of medicine that studies the ear and diseases, diagnosis, and treatment associated with the area.
Septoplasty is a procedure aimed to alleviate symptoms from a deviated septum.
Treatment and care for acute and chronic sinus conditions.
Our ENT specialists diagnose and treat sleep apnea through medicine and medical devices such as a CPAP machine.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A frenulum clipping involves a doctor cutting the frenulum, allowing the tongue to move normally.
Tonsillectomies and adenoidectomies are surgeries to have the tonsils and adenoids removed. Often the tonsils and adenoids are removed at the same time. But sometimes, only one or the other is removed.
ARC ENT providers offer diagnosis and treatment for voice disorders.
512-346-8888 Fax: 512-406-7321
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Very relaxed
Doctor was excellent and gave advice, therapy to prevent/minimize.
Doctor Jones explained everything in an excellent way for me to understand.
Doctor Jones was rude, acted like he did not want to be bothered, felt like we were taking up his valuable time with our petty issue. Very surprised about how he treated me because the time before he was excellent. He listened and appeared interested in my health concern. I was going to change my ENT to Doctor Jones how after this experience I will keep the ENT I currently go to .
Dr. Jones is timely, caring and responsive to my questions and concerns.
I still have this crazy noise in my ear
26 ARC physicians representing nine specialties have been named 2023 Super Doctors©. Find out who made the list!
November 29, 2023 < 1 min read
Twenty-five Austin Regional Clinic (ARC) physicians, representing nine specialties, have been named Texas Super Doctors® 2022 by Texas Monthly magazine.
December 1, 2022 2 min read
Twenty-two Austin Regional Clinic (ARC) physicians, representing eight specialties, have been named Texas Super Doctors® 2021 by Texas Monthly magazine. Read more.
November 30, 2021 2 min read
Dr. Jones is currently accepting new patients at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)