Masking policy

Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.

Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.

Renewing Medicaid Coverage Update

In response to the COVID-19 pandemic, the federal government declared a public health emergency (PHE) and passed a law that allowed you to automatically keep your Medicaid coverage (continuous Medicaid). Based on the new federal law, continuous Medicaid eligibility will end on March 31, 2023, so you need to renew your benefits when it’s time to ensure your coverage will continue if you are eligible.

Patients should look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering. Notices will come in the mail and/or via portal if clients chose electronic notices. They should respond quickly when they receive it.

If you don’t respond to renewal or information requests from HHS, you could lose your coverage.

Read more

Actualización Sobre Renovando la Cobertura de Medicaid 

Como respuesta a la pandemia de COVID-19, el gobierno federal declaró una Emergencia de Salud Pública (PHE, por sus siglas en inglés) y aprobó una ley que le permitió a usted mantener automáticamente su cobertura de Medicaid (cobertura continua de Medicaid). Según la nueva ley federal, la elegibilidad para la cobertura continua de Medicaid se terminará el 31 de marzo, de 2023, por eso necesita renovar sus beneficios cuando se llegue el momento para asegurar que su cobertura va a continuar si usted todavía es elegible.

Pacientes deben buscar avisos de la HHSC en sobres AMARILLOS con el texto “ACCIÓN REQUERIDA” en letras ROJAS. Los avisos llegarán por correo y/o a través del portal en línea si los clientes eligieron recibir avisos electrónicos. Deberían responder con rapidez cuando lo reciban. 

Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.

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Kent Jones, MD

Kent Jones, MD

Ear, Nose, and Throat (ENT)
Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8of 5 | (438) | View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Joined ARC: 1998

512-244-9024 Look Up Insurance

About Kent Jones, MD

  • Dr. Jones has been married for over 25 years and has two children. He has coached children in soccer, hockey, and lacrosse. A lacrosse enthusiast, Dr. Jones was on the Westwood High School Lacrosse Board for four years, including one year as president, and now does videography for the UT Men’s Lacrosse team. He has been a birdwatcher since his teen years, and is still a nature lover, enjoying hiking and mountain climbing. Dr. Jones was recently certified in Scuba Diving.

In the age of computers and instant information, physicians are still important in providing care to their patients. When medical students are first learning about human illnesses, they are constantly thinking, ‘I’ve had those symptoms, I must have that disease!’ Over time, a doctor accumulates the experience to put these things in context. Medicine can be pretty overwhelming. We help people sort it out, something the internet just can’t do.

Services

Advanced Surgical Treatment of Sleep Apnea

Advanced Surgical Treatment of Sleep Apnea

Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.

Learn More

Balloon Sinuplasty

Balloon Sinuplasty

Balloon sinuplasty is minimally invasive and effective at relieving symptoms of chronic sinusitis. ENT doctors can open up blocked sinus passageways and drain mucus buildup in patients suffering from chronic sinusitis symptoms by using a flexible balloon catheter.

Learn More

Diagnosis and Treatment of Voice Disorders

Diagnosis and Treatment of Voice Disorders

Our ENT specialists can help treat your voice problems through consultation, medicine, or surgery (if necessary).

Learn More

Ear Surgery

Ear Surgery

Ear surgery, or otoplasty, can correct deformities and improve the shape, position, and proportion of the ear.

Learn More

Head and Neck Cancer (Diagnosis and Treatment)

Head and Neck Cancer (Diagnosis and Treatment)

There are a lot of different cancers covered under "head and neck cancers." These cancers can start in the sinuses, mouth, tongue, throat, tonsils, salivary glands, and voice box.

Learn More

Nasal, Septal, and Sinus Surgery

Nasal, Septal, and Sinus Surgery

Surgery to correct the nosal, septal, and/or sinus areas.

Other Disorders of the Head and Neck

Other Disorders of the Head and Neck

ARC offers treatment and care for disorders of the head and neck.

Learn More

Tonsillectomy and Adenoidectomy

Tonsillectomy and Adenoidectomy

Tonsillectomies and adenoidectomies are surgeries to have the tonsils and adenoids removed. Often the tonsils and adenoids are removed at the same time. But sometimes, only one or the other is removed.

Learn More

Ultrasound of the Head and Neck

Ultrasound of the Head and Neck

Ultrasounds can be used to assess head and neck disorders.

Voice Disorders (Diagnosis and Treatment)

Voice Disorders (Diagnosis and Treatment)

ARC ENT providers offer diagnosis and treatment for voice disorders.

Learn More

Locations & Hours

  • map
    ARC Far West Medical Tower
    6811 Austin Center Blvd Suite 300
    Austin, TX 78731
    Get Directions

    512-346-8888 Fax: 512-406-7321

    Mon-Fri: 7:30am - 5:00pm
    Sat-Sun: Closed
  • map
    ARC Round Rock
    940 Hesters Crossing Road
    Round Rock, TX 78681
    Get Directions

    512-244-9024 Fax: 512-406-7342

    Mon-Fri: 7:15am - 9:00pm
    Sat: 8:00am - 5:00pm
    Sun: 8:00am - 5:00pm

    Mon - Fri: 5:00pm - 9:00pm

    Sat & Sun: 8:00am - 5:00pm

    Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.

    COVID-19 Curbside Testing

    Mon - Fri: 8:00am - 7:00pm (Closed 12:00pm - 1:00pm)

    Sat & Sun: 8:00am - 5:00pm (Closed 12:00pm - 1:00pm)

Credentials

  • Board Certifications
    Board Certified in Otolaryngology and Sleep Medicine
  • Medical School
    Northwestern University Medical School, 1989
  • Residency
    Northwestern University Medical School in Chicago, 1994
  • Education
    B.S. in Biology, Cum Laude, University of Illinois, Champaign-Urbana, IL, 1985
  • Professional Positions
    • Chief, ARC ENT Department
    • Member, American Academy of Otolaryngology - Head and Neck Surgery
    • Member, American Academy of Sleep Medicine
    • Member, Travis County Medical Society
  • Awards & Honors

Patient Reviews

OVERALL PROVIDER RATING

Rating based on "Did the healthcare provider or doctor provide the care you expected?"

4.8out of 5

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • March 11, 2023

    I was seen within minutes of my appointment time. The staff was friendly and helpful. The doctor was also friendly, listened to my problem and treated it expeditiously. Happy with my visit.

  • March 7, 2023

    Dr. Kent Jones was most helpful. I had a Super Outstanding visit.

  • March 1, 2023

    The appointment scheduler couldn’t accommodate me until April but suggested Dr. Jones medical assistant might be able to help so she called him and ask him to call me right back. In less than 10 min. he called me and said that if I could make it to the office by 3:30 which gave me 15 min. He would get me in. I expected to have to wait days but I was seen and my problem solved. I always get excellent service with ARC.

  • February 27, 2023

    Perhaps Doctor Jones was rushed or in a bad mood but he gave vague answers, instructions, and seemed bothered by questions.

  • February 24, 2023

    ARC is always very helpful with acute matters Thku

  • February 18, 2023

    Dr Jones and his staff were great !! A very informative visit. Appreciate everyone’s time !

Mentions

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Dr. Jones is currently accepting new patients at:

  • ARC Far West Medical Tower
    6811 Austin Center Blvd Suite 300, Austin, TX 78731 Get Directions 512-346-8888
    Clinic hours
    Mon-Fri: 7:30am - 5:00pm
    Sat-Sun: Closed
  • ARC Round Rock
    940 Hesters Crossing Road , Round Rock, TX 78681 Get Directions 512-244-9024
    Clinic hours
    Mon-Fri: 7:15am - 9:00pm
    Sat: 8:00am - 5:00pm
    Sun: 8:00am - 5:00pm

    Mon - Fri: 5:00pm - 9:00pm

    Sat & Sun: 8:00am - 5:00pm

    Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.

    COVID-19 Curbside Testing

    Mon - Fri: 8:00am - 7:00pm (Closed 12:00pm - 1:00pm)

    Sat & Sun: 8:00am - 5:00pm (Closed 12:00pm - 1:00pm)

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)