Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Alessandra Taylor

Alessandra M. Taylor, MD

Obstetrics/Gynecology (Ob/Gyn)

4.8 of 5
(88) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Taylor is currently accepting new patients at: Book Now ARC Center Street
📞 737-404-0347📞 737-404-0347

More Info

I chose to be a doctor when I was 14 and witnessed a young girl lose her life in a small village in Brazil because they didn’t have enough doctors to care for her. It was a very clear moment in which I knew I wanted to have the skills to be able to at least give my best and try to help as many women as possible. I shadowed an OB/Gyn for a few weeks and knew this was the specialty for me. I loved the idea of helping women through each step in their lives, from painful periods to pregnancy, miscarriages, and menopause, along with all the cultural pressures imposed on them. I deeply believe in evidence based medicine and shared-decision making. My goal is to educate my patients, present them with their options and share my expertise. Then together, we can find the best individualized course of care for them.

Personal Summary

Dr. Taylor grew up in Brazil, moving with her family to Florida when she was 16. In her free time, Dr. Taylor loves the outdoors, traveling, and spending time with her husband, young child, and dog. She also enjoys exercising, Peloton, and CrossFit. Dr. Taylor is relatively new to Central Texas, and looks forward to exploring all the different trails and springs.

Services Offered

Professional Positions and Honors

Dr. Taylor holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, American Congress of Obstetrics and Gynecology
  • Class President, Florida State University College of Medicine, 2012-2017

Recommended Resources

📅 Request an Appointment with Alessandra M. Taylor, MD

Joined ARC

2021

Education

BS in Biomedical and Physical Sciences, University of Central Florida, Orlando, AL, 2012

Medical School

Florida State University College of Medicine, Tallahassee, FL, 2017

Residency / Internship

Orlando Health Winnie Palmer Hospital for Women & Babies, Orlando, FL, 2021

Languages

Portuguese, Spanish

Comments or Questions?