Allergy and Asthma | Austin Regional Clinic

Allergy and asthma care

If you’re suffering from fall, spring, or seasonal allergies in Central Texas, we can help relieve your allergy symptoms.

ARC allergists and advanced practice clinicians (APCs) can diagnose your allergies and asthma, and then develop a personalized treatment plan that may include allergy testing, medication, or allergy drops and shots.

Know that you’re not alone; Austin is one of the top cities for allergies, according to the Allergy and Asthma Foundation of America, and we’re here to help you breathe easier.

Allergy diagnosis and treatment

ARC allergists and APCs are specially trained in diagnosing, treating, and managing allergy and asthma disorders.

They see patients of all ages and evaluate potential allergy triggers or asthma triggers to treat your allergy symptoms. Some triggers can include seasonal allergies, pollen, mold, bee venom, pet dander, food, cedar, and more.

The goal of ARC allergists and APCs is to help you feel better and live your best life without having to worry about the pollen count for the day.

Allergy and Asthma care

Allergy and Asthma Pediatric Care

Services

Allergy Drops and Shots: Allergy Drops and Shots

Allergy shots or drops can provide relief for your allergy symptoms. Both are effective and safe allergy immunotherapy treatments for seasonal allergies.

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Allergy History & Consultation: Allergy History & Consultation

At ARC, our Allergy and Asthma physicians diagnose and treat allergies; including pollen, mold, bee venom, pet dander, food, and notably in Austin, cedar; and asthma, which can be caused by allergies or by other triggers, such as exercise.

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Allergy Testing: Allergy Testing

Allergy tests will help you and your healthcare provider or allergist know what substances cause your allergy symptoms.

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Biologic Therapy: Biologic Therapy

Biologic therapy treatment uses substances made from living organisms to treat disease. Substances may occur naturally in the body or may be made in the laboratory.
Food and Drug Challenges: Food and Drug Challenges

Food and drug challenges are done to help you identify an allergy to a specific food/drug and the amount of that food/drug it may take to cause an allergic reaction.

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Lung Function Testing: Lung Function Testing

Lung function tests show how well the lungs are working. The tests measure lung volume, capacity, rates of flow, and gas exchange.

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Telemedicine Visits: Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

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Conditions

Adult Asthma: Adult Asthma

A disorder in adults that may cause shortness of breath, difficulty breathing, swelling or inflammation (specifically in the airway linings), and other respiratory symptoms.

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Allergic Rhinitis: Allergic Rhinitis

Rhinitis is when a reaction occurs that causes a stuffy nose, runny nose, sneezing, and itching. Most types of rhinitis are caused by an inflammation and lead to symptoms in the eyes, ears, or throat.

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Chronic Cough: Chronic Cough

Most chronic coughs are caused by postnasal drip, asthma, and acid reflux from the stomach. Other causes include infections, medications, and lung diseases.

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Chronic Hives: Chronic Hives

Hives (urticaria) are red, itchy, raised bumps on the skin. They often last less than 12 hours in one area of the skin.

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Eczema: Eczema

The most common symptom of eczema is a rash that typically appears on the arms and behind the knees, but can appear anywhere. It’s most common in infants or very young children.

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Eosinophilic Esophagitis: Eosinophilic Esophagitis

Eosinophilic esophagitis (EoE) is a long-term (chronic) allergic and immune condition in the esophagus. With EoE, your immune system reacts to allergens in the esophagus. It makes and multiplies eosinophils in the esophagus and causes inflammation in the esophagus.

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Food Allergies: Food Allergies

A food allergy is an abnormal response of the body's immune system to certain foods.

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Frequent Colds or Sinus Infections: Frequent Colds or Sinus Infections

Frequent colds or sinus infections can develop into chronic conditions over time.
Pediatric Asthma: Pediatric Asthma

Pediatric asthma can be caused by genetics, allergies, respiratory infections, or environmental factors.

Learn More
Penicillin Allergy: Penicillin Allergy

Penicillin allergy is an abnormal reaction of your immune system to the antibiotic drug penicillin. Common signs and symptoms of penicillin allergy include hives, rash, and itching.
Seasonal Allergies or Hay Fever: Seasonal Allergies or Hay Fever

Allergies are among the most common health problems. The Central Texas area is known for seasonal allergies, including oak, mountain cedar, ragweed, and more.

Learn More

Locations & Providers

ARC Anderson Mill
10401 Anderson Mill Road
Suite 110B
Austin, TX 78750
Get Directions
- Hetu Y. Parekh, MD
  Hetu Y. Parekh, MD
  Allergy and Asthma Allergy and Asthma Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Languages: Gujarati, Spanish Ages Seen: 0 - 99
  Book Now
512-250-5571
ARC Far West Medical Tower
6811 Austin Center Boulevard
Suite 300
Austin, TX 78731
Get Directions
- Elisabeth A. Clayton, MD
  Elisabeth A. Clayton, MD
  Allergy and Asthma Allergy and Asthma Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Languages: Spanish Ages Seen: 0 - 99
  Book Now
- Kelly H. Simpson, MD
  Kelly H. Simpson, MD
  Allergy and Asthma Allergy and Asthma Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
512-346-8888
ARC Four Points
11714 Wilson Parke Avenue
Suite 150
Austin, TX 78726
Get Directions
- Hetu Y. Parekh, MD
  Hetu Y. Parekh, MD
  Allergy and Asthma Allergy and Asthma Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Languages: Gujarati, Spanish Ages Seen: 0 - 99
  Book Now
737-247-7200
ARC Medical Plaza Specialty
1401 Medical Parkway
Building B, Suite 200
Cedar Park, TX 78613
Get Directions
- Ramya S. Balijepally, MD
  Ramya S. Balijepally, MD
  Allergy and Asthma Allergy and Asthma Pediatric Care
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Languages: Telugu Ages Seen: 0 - 99
  Book Now
- Kelly H. Simpson, MD
  Kelly H. Simpson, MD
  Allergy and Asthma Allergy and Asthma Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
512-260-1581
ARC Round Rock
940 Hesters Crossing Road
Round Rock, TX 78681
Get Directions
- Colleen S. Adkins, MD
  Colleen S. Adkins, MD
  Allergy and Asthma Allergy and Asthma Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
512-244-9024
ARC South 1st Specialty and Pediatrics
3816 South 1st Street
Austin, TX 78704
Get Directions
- Alexander J. Alvarez, MD, FAAAAI, FACAAI
  Alexander J. Alvarez, MD, FAAAAI, FACAAI
  Allergy and Asthma Allergy and Asthma Pediatric Care
  4.7
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 1 - 99
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