Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Joined ARC: 2022
Dr. Parekh’s early years were spent in India, then in the U.S. in Chicago and Massachusetts. When he is not at work, he enjoys “anything outdoors,” whether just a walk in the neighborhood or hiking and picnicking with his family. Dr. Parekh also enjoys traveling, cooking, and “of course, eating at food trucks!” His favorite area spot is the hike-and-bike trail loop around Lady Bird Lake.
I chose medicine because it is one of the few careers so exclusively people-focused that I can talk to many different people each day and get to know them! After practicing general pediatrics for several years, I chose to become an allergist because I was seeing so many patients with allergy problems and really wanted to delve deeply into that specific area. I enjoy Allergy so much because treating people for their underlying condition with allergy drops or shots lets me get to the root cause of the problem instead of just giving a medication to put a ‘bandaid’ on the problem.
Allergy shots or drops can provide relief for your allergy symptoms. Both are effective and safe allergy immunotherapy treatments for seasonal allergies.
Learn More
At ARC, our Allergy and Asthma physicians diagnose and treat allergies; including pollen, mold, bee venom, pet dander, food, and notably in Austin, cedar; and asthma, which can be caused by allergies or by other triggers, such as exercise.
Allergy tests will help you and your healthcare provider or allergist know what substances cause your allergy symptoms.
Biologic therapy treatment uses substances made from living organisms to treat disease. Substances may occur naturally in the body or may be made in the laboratory.
Food and drug challenges are done to help you identify an allergy to a specific food/drug and the amount of that food/drug it may take to cause an allergic reaction.
Lung function tests show how well the lungs are working. The tests measure lung volume, capacity, rates of flow, and gas exchange.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
737-247-7200 Fax: 512-406-7368
512-260-1581 Fax: 512-406-7309
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
It was a great visit. I would definitely recommend friends here. Thank you for everything.
Dr. Parekh was very kind and took his time to listen to our story regarding my daughter’s food allergies. He was very sweet to my daughter who is almost 1.5 years ago. I feel good that he will help my daughter with her food allergy journey.
Everyone was very friendly, professional and understanding. Dr Parekh really listened to my concerns and came up with a good action plan to try to get to the bottom of my medical issues. My daughter-in-law and granddaughter are both patients of Dr Parekh and highly recommended him to me! Thank You
Dr Parekh is very personable and friendly. Too bad he’s not a general practitioner he would be excellent. The staff were also very friendly and helpful. The nurse was exceptional too. I really enjoyed my visit and am looking forward to seeing what I’m allergic too! Thanks!!!
The amount of time between when I tried to make the appointment and the next available appointment
Both the doctor and the nurse/ medical assistant were so nice and incredibly helpful even though I was 10 minutes late due to traffic. I politely asked each of them to mask for our visit and the obliged without any issues. Some Providers get very mad when you make that request, but they were easy breezy about which I'm grateful for. Dr. Parekh is really smart and had a great energy that made the visit as enjoyable as a morning appt on no sleep can be.
Hetu Parekh, MD, explains the effects that our weather is having on asthma and allergy sufferers.
June 6, 2024 2 min read
ARC Allergists offer ways to get through cedar season.
January 15, 2024 1 min read
Join Hetu Parekh, MD, Allergy and Asthma, for a walk and talk on cedar pollen in Cedar Park.
January 9, 2024 < 1 min read
Dr. Parekh is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)