Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Hetu Parekh

Hetu Y. Parekh, MD

Allergy and Asthma

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Parekh is currently accepting new patients. ARC Medical Plaza Specialty
📞 512-260-1581📞 512-260-1581
ARC Wilson Parke
📞 737-247-7200📞 737-247-7200

More Info

I chose medicine because it is one of the few careers so exclusively people-focused that I can talk to many different people each day and get to know them! After practicing general pediatrics for several years, I chose to become an allergist because I was seeing so many patients with allergy problems and really wanted to delve deeply into that specific area. I enjoy Allergy so much because treating people for their underlying condition with allergy drops or shots lets me get to the root cause of the problem instead of just giving a medication to put a ‘bandaid’ on the problem.

Personal Summary

Dr. Parekh’s early years were spent in India, then in the U.S. in Chicago and Massachusetts. When he is not at work, he enjoys “anything outdoors,” whether just a walk in the neighborhood or hiking and picnicking with his family. Dr. Parekh also enjoys traveling, cooking, and “of course, eating at food trucks!” His favorite area spot is the hike-and-bike trail loop around Lady Bird Lake.

Services Offered

Professional Positions and Honors

Dr. Parekh holds these memberships and honors: 
  • Super Doctors® Texas, 2019-2022 
  • Austin Monthly Top Docs, 2019-2022 
  • Castle Connelly Top Doctor®, 2019-2022 
  • Rising Stars® Texas, 2018 
  • Diplomate, American Board of Allergy and Immunology 
  • Member, American Academy of Allergy, Asthma & Immunology 
  • Member, American College of Allergy, Asthma & Immunology

Recommended Resources

📅 Request an Appointment with Hetu Y. Parekh, MD

Joined ARC

2022

Education

BA in Biology, cum laude, George Washington University, Washington, DC, 1996
MA in South Asian Studies, Columbia University, New York, NY, 1999

Medical School

St. George’s University School of Medicine, Grenada, West Indies, 2004

Residency / Internship

Long Island College Hospital/Beth Israel Medical Center, Brooklyn/Manhattan, NY, 2007

Fellowship

Fellowship in Allergy/Immunology, Louisiana State University Health Sciences Center, Shreveport, LA, 2016

Certification

Board Certified in Allergy and Immunology

Languages

Gujarati, Spanish

Comments or Questions?