Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 1 - 99 Joined ARC: 2023
Dr. Alvarez is a native Austinite. When he is not working, Dr. Alvarez enjoys jogging, traveling, hiking, spending time outdoors, and “enjoying life with my family.” Among his favorite locales are Lady Bird Lake and the Texas Hill Country.
I chose to become a physician to make a difference in people’s lives. It is a privilege to care for patients of all ages and see their health improve under my care. Being an Allergist and Immunologist gives me the opportunity to provide excellent treatment options to improve my patient’s health and quality of life. Treating the underlying allergic conditions with targeted therapies allows me to address the source of the patient’s disease instead of just the symptoms. I seek to provide evidence-based, high-quality, personalized care to all of my patients.
Allergy shots or drops can provide relief for your allergy symptoms. Both are effective and safe allergy immunotherapy treatments for seasonal allergies.
Learn More
At ARC, our Allergy and Asthma physicians diagnose and treat allergies; including pollen, mold, bee venom, pet dander, food, and notably in Austin, cedar; and asthma, which can be caused by allergies or by other triggers, such as exercise.
Allergy tests will help you and your healthcare provider or allergist know what substances cause your allergy symptoms.
Biologic therapy treatment uses substances made from living organisms to treat disease. Substances may occur naturally in the body or may be made in the laboratory.
Food and drug challenges are done to help you identify an allergy to a specific food/drug and the amount of that food/drug it may take to cause an allergic reaction.
Lung function tests show how well the lungs are working. The tests measure lung volume, capacity, rates of flow, and gas exchange.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Alvarez evaluated me based on his exam and not just my chart. He listened to my complaint and had my concern addressed by helping facilitate an appointment later the same day with PA Brian. That was extremely helpful and appreciated.
Not fast ( as in walk in walk out) Informative and helpful
I love how the doctor explained how I will be medically examined and receive help to address my allergy issues
I liked the information and the explanation given by the doctor.
He took time to address our concerns, explained our choices and allowed time for us to make decisions. I appreciate that he considered that we would need time to process new information.
Dr is easy to understand, friendly. He did a good review asking me questions over the last year.
Dr. Alvarez shares insights on identifying and alleviating persistent allergic reactions.
July 21, 2023 2 min read
Welcome to the Allergy and Asthma team at ARC South 1st Specialty & Pediatrics and ARC Kyle Plum Creek!
April 5, 2023 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)