Affordable Care Act (ACA) marketplace enrollment

Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.

All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.

Medicare annual enrollment

Eligible U.S. residents can apply for and make changes to their Medicare plans from October 15 – December 7. Medicare is a health insurance plan for people ages 65 and up, or those with certain conditions or disabilities. It is important to know your options and pick a plan that lets you keep your ARC care team.

Medicare patients at ARC are 7.5% less likely to use the ER than other patients across the nation.

Tips for patients

ARC in-network with UHC

If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:

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Senior Care Banner

ARC Senior Care

Personalized health care coordination for seniors

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ARC Senior Care provides attentive, quality health care to our patients 55 years and over with multiple chronic conditions and with Original Medicare (new and established patients) or Medicare Advantage plans (established patients only). Our geriatric providers dedicate themselves to developing personalized care plans that address your chronic medical needs and optimize your health care.

Our Senior Care team strives to improve your health care by becoming the quarterback for your health care—partnering with you to manage your medications and your health concerns, coordinating with your family and your specialists when necessary.

Your ARC Senior Care team

Our dedicated staff is specialized in geriatric care and includes physicians, nurse practitioners, and physician assistants credentialed in family medicine, internal medicine, or geriatric medicine.

Our Senior Care team strives to provide you with personalized care by answering your medical questions, educating you about chronic health conditions, and connecting you with the appropriate healthcare resources and services you need.

Services

ARC Pharmacy Program

ARC Pharmacy Program

The ARC Pharmacy Program connects you to a pharmacist who can give you personalized advice on your medications, refill prescriptions, and answer questions about medication side effects. The pharmacist will work with your primary care team to optimize your health.

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Chronic Care Nurse Navigators

Chronic Care Nurse Navigators

Chronic care nurse navigators are an additional resource to help you with chronic health conditions like diabetes, congestive heart failure, chronic lung disease, kidney problems, and more. Nurse navigators assist with setting realistic diet and exercise goals, help schedule regular follow-up appointments, offer preventive care opportunities, find community health resources, and support you and your family during stressful health events.

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Coordinated Care

Coordinated Care

Your primary care physician (PCP) quarterbacks your care, meaning they coordinate healthcare services with other members of your care team, working closely with specialists and hospitals to ensure you receive timely and appropriate medical care.

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Hospital/ER Transition Services

Hospital/ER Transition Services

Our hospital/ER transition nurse navigators assist patients who are admitted to or discharged from an acute care facility. They can help you understand your discharge instructions, figure out medication changes, and tell you when to call your doctor during this critical transition. This can help you avoid an unnecessary trip back to the hospital or emergency room when it’s not needed. Nurse navigators can also help you schedule follow-up appointments with your doctor and address any concerns you may have after your hospital visit.

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Medicare Insurance Advice

Medicare Insurance Advice

ARC has you covered - we accept Original Medicare for new and established patients, as well as several Medicare Advantage Plans for established patients only.

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Medicare Wellness Assessment

Medicare Wellness Assessment

Medicare Wellness assessments are provided to patients with a Medicare or Medicare Advantage insurance plan. Our Medicare Wellness assessments focus on preventive care, including a review of vaccinations, cancer screenings, heart and diabetic screenings, osteoporosis screenings, behavioral health concerns, fall prevention, and more.

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Conditions

Aging-Related Urinary Issues and Incontinence

Aging-Related Urinary Issues and Incontinence

Urinary issues and incontinence means there is a problem holding in urine. Urinary incontinence, also known as overactive bladder, is more common in older people, especially women.

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Alzheimer's Disease and Other Forms of Dementia

Alzheimer's Disease and Other Forms of Dementia

Alzheimer disease is a disease that affects the brain and nervous system and happens when nerve cells in the brain die. The disease gets worse over time and is a type of dementia. Alzheimer disease often causes problems with memory, thinking, and behavior, confusion, restlessness, personality changes, problems with judgment, problems with making sense when talking, lack of interest or concern about other people.

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Anxiety

Anxiety

People with anxiety disorders frequently have intense, excessive and persistent worry and fear about everyday situations.

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Arthritis

Arthritis

Arthritis and other rheumatic diseases are characterized by pain, swelling, and limited movement in joints and connective tissues in the body.

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Balance Disorders

Balance Disorders

A balance disorder can make you feel unsteady or dizzy. This disorder can make you feel as if you are moving, spinning, or floating when you are standing, sitting, or lying down.

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Bone Disorders

Bone Disorders

There are many bone disorders, such as osteoporosis, fractures, and other weakening conditions, that may require clinical care by your ARC provider.

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Cardiovascular Disease

Cardiovascular Disease

Cardiovascular diseases include coronary heart disease (coronary artery disease, ischemic heart disease), stroke, and high blood pressure (hypertension).

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Depression

Depression

Depression involves the body, mood, and thoughts. Depression affects the way you eat and sleep. It also can affect the way you feel about yourself and things.

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Diabetes

Diabetes

People of any age should be tested every three years for prediabetes or diabetes if they are overweight or obese (body mass index (BMI) of 25 or more or 23 or more in Asian Americans) and have one or more risk factors.

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Falls

Falls

Falls pose a health risk to older adults and can diminish their capacity to maintain independence. It's crucial to understand that advancing in age doesn't necessarily make falls unavoidable.

Frailty

Frailty

Frailty is a common condition in older adults that can lead to an increased risk of falls, incident disability, hospitalization, and mortality.

Hypertension

Hypertension

High blood pressure occurs when blood force within the arteries is excessively high during heart contraction or relaxation. Increased resistance in the arteries restricts blood flow, causing the heart to pump more forcefully to circulate blood.

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Lung Diseases

Lung Diseases

Many lung problems, including chronic obstructive pulmonary disease and emphysema, require clinical care by a physician or other health care professional.

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Malnutrition

Malnutrition

Malnutrition is a condition that develops when the body lacks the essential vitamins, minerals, and nutrients necessary to maintain optimal health.

Mild Cognitive Impairment

Mild Cognitive Impairment

Mild cognitive impairment (MCI) is a condition in which people have more memory or cognitive challenges than others in their age group.

Parkinson's Disease

Parkinson's Disease

Parkinson disease (also called PD or Parkinson) is the most common form of Parkinsonism, a group of motor system disorders. Parkinson often causes these symptoms: tremor or trembling of the arms, jaw, legs, and face, stiffness or rigidity of the limbs and trunk, slowness of movement (bradykinesia), or problems with balance and coordination.

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Locations & Providers

  • ARC Senior Care Pflugerville
     15803 Windermere Drive
    Suite 102
    Pflugerville, TX 78660
    Get Directions
    • Cathy Anne Castillo, MD
      Cathy Castillo
      Cathy Anne Castillo, MD
      Family Medicine Geriatrics
      4.9

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Languages: Spanish Ages Seen: 55 - 110

      Book Now
    • Gowrishankar Gnanasekaran, MD, MPH
      Gowrishankar Gnanasekaran
      Gowrishankar Gnanasekaran, MD, MPH
      Internal Medicine Geriatrics
      4.8

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Languages: Hindi, Tamil, Kannada Ages Seen: 55 - 110

      Book Now
    • Mary O. Okiomah, APRN, MSN, FNP-BC
      Mary Okiomah
      Mary O. Okiomah, APRN, MSN, FNP-BC
      Family Medicine Geriatrics
      4.8

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 55 - 110

      Book Now
    512-990-4260

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Resources

ARC Senior Care Health Library

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Additional Resources