ARC has a limited supply of COVID-19 vaccines from Pfizer for ages 6 months and up. Patients can request the vaccine at already-scheduled visits. You can also schedule online at MyChartARC.com or call 512-272-4636. If online scheduling is not available, please check back frequently as COVID vaccine quantities change.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Senior Care Pflugerville Ages seen: 55 - 99 Languages: Spanish Joined ARC: 2006
Dr. Castillo grew up in the small south Texas town of Beeville and has lived in Round Rock for 18 years. She is married with one daughter, and in her free time, goes to all her daughter’s swim meets. She also loves baking, traveling, and her spin bike. Dr. Castillo’s favorite place is in a movie theater!
I enjoy caring for the geriatric population. I want to help them live productive lives and help them achieve what matters to them. I prefer to promote prevention. I like to address problems early on and head-on so that we can avoid problems down the road. I am also interested in treating diabetes. It is a very big problem in my family, so I have personally seen its effects.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Our dedicated providers work closely with your primary care provider to coordinate your care.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Cognitive assessments offer a thorough evaluation of cognitive function. This assessment aids in early detection of cognitive changes, allowing for timely intervention to support brain health.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
Fall assessments provide a comprehensive evaluation to identify and address factors contributing to fall risks in older adults. This assessment enables tailored interventions and preventive strategies to reduce the likelihood of falls and promote safety.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Frailty assessments are specialized and comprehensive evaluations designed to determine the level of frailty in older adults. This assessment helps individuals gain valuable insights into their overall health and vulnerability to stressors.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
Keeping track of medications can be challenging for older adults. Our geriatric expert can help you manage your medication list effectively, ensuring that you receive the right medicines to maintain optimal health.
ARC offers mental health medication management for patients with behavioral or cognitive health conditions.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
At ARC, we understand the importance of addressing lifestyle habits and nutrition to help you achieve your goals. By considering your unique preferences and objectives, we tailor our care to support you in living a fulfilling and purposeful life.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our providers are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC Senior Care provides attentive, quality health care to our Medicare and Medicare Advantage community in Central Texas. Available to adults 55 years and over with traditional Medicare or Medicare Advantage health insurance, our geriatric specialists dedicate themselves to developing personalized care plans that address your medical needs and optimize your health care.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Transitional care involves coordinating and maintaining the continuity of health care as you transition from one health care provider or set of health care needs to another.
512-990-4260 Fax: 512-406-7338
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Each time I have seen Dr. Castillo it only gets better. Dr. Castillo is great.
Dr. Castillo and staff are the best.
Dr. Castillo is very thorough and takes time to explain what needs to be done to restore one to health. She gave me an office visit when her schedule was very busy. I appreciate her commitment to make sure her patients are well taken care of in a timely manner.
Always quality care.
Wonderful professional care front desk, MA, and Dr. Castillo. Dr. Castillo took time to check my health and review my future appointments needed. Very happy with my visit. Thank you.
Office location is easy to find & parking very convenient. The staff was friendly & Dr.Castillo was helpful & took time to discuss my issues. Thanks to all there for a nice experience.
ARC Geriatricians focus on managing chronic conditions and preventive care in our older patients.
November 14, 2023 1 min read
ARC’s first geriatric clinic celebrates with a community ribbon-cutting
April 28, 2023 2 min read
ARC's first geriatric clinic focuses on coordinated primary care for patients who have chronic health concerns.
April 3, 2023 < 1 min read
Dr. Castillo currently has long wait times for new patients. Please see below for physicians she recommends to patients wanting to establish care at ARC Hutto and surrounding ARC locations.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)