Affordable Care Act (ACA) marketplace enrollment

Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.

All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.

Medicare annual enrollment

Eligible U.S. residents can apply for and make changes to their Medicare plans from October 15 – December 7. Medicare is a health insurance plan for people ages 65 and up, or those with certain conditions or disabilities. It is important to know your options and pick a plan that lets you keep your ARC care team.

Medicare patients at ARC are 7.5% less likely to use the ER than other patients across the nation.

Tips for patients

ARC in-network with UHC

If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:

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ARC Multiple Sclerosis (MS) Treatment

What is multiple sclerosis (MS)?

Multiple sclerosis (MS) is a chronic neurological disease that affects the central nervous system. This condition can lead to various symptoms, including fatigue, mobility issues, vision problems, and cognitive impairment.

At ARC, our neurological team works closely with you to develop a plan of care that reflects your goals, promoting your health and well-being. We also educate our MS patients to understand the symptoms associated with the disease.

Meet our MS specialist

Meet Dr. Andino, our Neurologist leading ARC's MS treatment with compassion and dedication. She is experienced in the latest MS treatment advancements and committed to diagnosing, treating, and providing the highest quality care and support for individuals living with multiple sclerosis (MS).

Diana N. Andino, MD

Diana N. Andino, MD
Board Certified, Neurology, specializing in MS
Fellowship in Multiple Sclerosis and Neuroimmunology

Diagnosis and evaluation

Our experienced neurology team uses advanced tools and techniques to diagnose MS accurately. Our neurological experts conduct a thorough evaluation to understand each patient’s unique circumstance and develop an effective treatment plan.

Multiple sclerosis care

Although MS is incurable, some medicines have been shown to reduce the effects and rate of progression of the disease. Our MS experts work closely with you to prescribe and monitor disease-modifying therapy (DMT) and can also treat acute relapses. Therapies are taken in the form of infusions or steroids and are administered at our infusion center at ARC Four Points.

Conditions

Autoimmune Encephalitis (AE)

Autoimmune Encephalitis (AE)

Autoimmune encephalitis (AE) is a disorder characterized by brain inflammation. This chronic condition causes the immune system to attack healthy cells and tissues in the brain or spinal cord.

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Central Nervous System (CNS) Vasculitis

Central Nervous System (CNS) Vasculitis

Central nervous system (CNS) vasculitis is a disease that causes inflammation in the small arteries and veins in the brain and/or spinal cord. The condition can restrict blood flow to the brain, which can cause loss of brain function and other life-threatening complications.

Clinically Isolated Syndrome (CIS)

Clinically Isolated Syndrome (CIS)

Clinically isolated syndrome (CIS) refers to a first episode of neurological symptoms caused by inflammation/demyelination in the central nervous system. CIS lasts at least 24 hours and may or may not progress to multiple sclerosis (MS) over time. It is considered a type of demyelinating disorder.

Myelin Oligodendrocyte Glycoprotein (MOG) Antibody Disease

Myelin Oligodendrocyte Glycoprotein (MOG) Antibody Disease

Myelin oligodendrocyte glycoprotein (MOG) antibody disease is an autoimmune disorder that presents symptoms similar to multiple sclerosis (MS). This disease has antibodies directed toward the myelin in the central nervous system and causes inflammation in the optic nerve, spinal cord, and/or brain.

Neuromyelitis Optica Spectrum Disorder (NMOSD)

Neuromyelitis Optica Spectrum Disorder (NMOSD)

Neuromyelitis optica spectrum disorder (NMOSD) is an inflammatory disease that tends to affect the optic nerves and spinal cord. This disease may also affect the brain, although it's more unlikely.

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Neurosarcoidosis

Neurosarcoidosis

Neurosarcoidosis is a chronic disease that causes inflammation and abnormal cell deposits in the central nervous system. Symptoms associated with the disease can vary and can be similar to those of multiple sclerosis (MS).

Primary Progressive MS (PPMS)

Primary Progressive MS (PPMS)

Primary progressive MS (PPMS) is a type of multiple sclerosis (MS) that steadily worsens neurological functions in the beginning. This type of MS has no flare-ups or relapses.

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Relapsing-Remitting MS (RRMS)

Relapsing-Remitting MS (RRMS)

Relapsing-remitting MS (RRMS) is a type of multiple sclerosis (MS) where you have relapses followed by recovery (remission). Your disability doesn’t get worse between relapses but can worsen after each relapse.

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Secondary Progressive MS (SPMS)

Secondary Progressive MS (SPMS)

Secondary progressive MS (SPMS) is a stage of multiple sclerosis (MS) that develops from relapsing-remitting multiple sclerosis (RRMS) for many people. With SPMS, your disability gets steadily worse.

Transverse Myelitis (TM)

Transverse Myelitis (TM)

Transverse myelitis (TM) is a neurological disorder that happens when both sides in one section of the spinal cord experience inflammation. This condition can lead to muscle weakness, pain, and bladder dysfunction.

Learn More

Locations & Providers

  • ARC Four Points
     11714 Wilson Parke Avenue
    Suite 150
    Austin, TX 78726
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    • Diana N. Andino, MD
      Diana Andino
      Diana N. Andino, MD
      Neurology Multiple Sclerosis (MS) Treatment
      4.8

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

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