Nondiscrimination Policy
Limited English Proficiency
Austin Regional Clinic complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Austin Regional Clinic does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
Austin Regional Clinic:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
- If you need these services, call 512-ARC-INFO or 512-272-4636 for language assistance services
If you believe that Austin Regional Clinic has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:
ATTN: 1557 Coordinator
Compliance & Risk
6210 E. Hwy 290, Austin, TX 78723
Ph. No.: 512-231-5590
[email protected]
You can file a grievance by phone, mail, or email. If you need help filing a grievance, a patient advocate is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html
Download the Limited English Proficiency statement to get more information.
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 512-272-4636
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số
512-272-4636
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 512-272-4636
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 512-272-4636 번으로 전화해 주십시오.
Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 512-272-4636رقم .
Urdu: خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال 512-272-4636ک
Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 512-272-4636.
French: ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-512 901- 4402
Hindi: ध्यान: यदि आप हिंदी बोलते हैं, यह मुफ्त उपलब्ध भाषा सहायता सेवाओं है। कॉल 512-272-4636
Persian (Farsi): توجھ: اگر بھ زبان فارسی گفتگو می کنید، تسھیلات زبانی بصورت رایگان برای شما .بگیرید تماس
512-272-4636
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 512-272-4636.
Gujarati: સાવધાની: જો તમે ગુજરાતી બોલે છે, તમે તેમના અન્ય નિકાલ સેવાઓ મફત ભાષા સહાય છે. કોલ 512-272-4636
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 512-272-4636
Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。
1-512 901-440 まで、お電話にてご連絡ください。
Laotian: ໂປດຊາບຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ,
ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 512-272-4636