Affordable Care Act (ACA) marketplace enrollment

Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.

All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.

Medicare annual enrollment

Eligible U.S. residents can apply for and make changes to their Medicare plans from October 15 – December 7. Medicare is a health insurance plan for people ages 65 and up, or those with certain conditions or disabilities. It is important to know your options and pick a plan that lets you keep your ARC care team.

Medicare patients at ARC are 7.5% less likely to use the ER than other patients across the nation.

Tips for patients

ARC in-network with UHC

If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:

MyChart Login Help Me Book

Medical Records Release of Information (ROI) Forms

En Español

For patients

  1. Complete a medical records release of information form:

    A HIPAA-compliant Release of Information Form is required whenever you request copies of your medical records. You can also download some records from your ARC MyChart account.

    (For your convenience, we provide our patient forms online. Please bring the completed form(s) with you to your appointment. The forms below can be filled out in your browser via Adobe Reader or Acrobat, depending on browser type. Note that Adobe Reader cannot save typed data, and we suggest printing copies for your records.)

    Authorization for Use or Disclosure from ARC
    Release of Information Instructions

  2. Review & pay fees:

    Austin Regional Clinic and its release of information vendors comply with all federal and state laws regarding fees for records. If payment is required, you will be contacted by ARC or the vendor with further information.

    Austin Regional Clinic is capping the fee at $25 for a two-year abstract of your medical record, including three to six months of diagnostics, regardless of page count.

  3. Send the completed form to:

    ARC – Release of Information

    9503 Brown Lane
    Bldg 4, Ste 101
    Austin, Texas 78754
    Ph: 512-483-9598
    Fax: 512-406-6269

    ** At this time, we cannot accept records via any carrier other than USPS. If you need another delivery method (i.e. FedEx), please contact the phone number listed above to make arrangements. We will continue to evaluate the situation and will make updates as needed.**

  4. Send payment to:

    If you have any questions, please call us at 512-483-9598 and we will handle your call promptly.

  5. Receive your records by mail or pick them up in person:

    By mail:
    We will mail your records upon payment in any of the above-mentioned means.

    In person:
    At this time, we cannot allow records to be picked up in person due to COVID-19 concerns. We will continue to evaluate the situation and will make updates as needed.

For insurance companies, attorneys, APS services, or disability services

Please send your request to our Release of Information Processing Center (no prepayment is necessary):

ARC - Release of Information
9503 Brown Lane
Bldg 4, Ste 101
Austin, TX 78754
Ph: 512-483-9598
FAX: 512-406-6269

If you have any questions regarding the process for requesting records and/or associated fees, please contact our Release of Information Processing Center at 512-483-9598.

Requesting your medical records be sent to ARC

If you are a new patient establishing care at ARC and will need your medical records transferred from an outside doctor to an ARC doctor, the following form is available for your convenience:

Authorization for Release and Disclosure of PHI to Austin Regional Clinic Form

Thank you. We look forward to serving you.

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