NormanMD, 24/7 on-demand urgent care powered by ARC, provides access to adult medicine and pediatric physicians and advanced practice clinicians (APCs) all year round—even during the holidays.
Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.
All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Round Rock Ages seen: 1 - 99 Joined ARC: 2022
Dr. Patel grew up in India and spent her last teen years in Austin. In her free time, Dr. Patel enjoys spending time with her family, traveling, and cooking. She also lists viewing the most popular TV series, reviving old hobbies, and self-care among her free time activities. Her favorite area locale is Hamilton Pool.
I was inspired by my grandfather to pursue a career in medicine. I chose Otolaryngology (ENT) as my specialty because it encompasses everything, both clinical medicine and a diverse surgical practice, from toddlers to seniors. My practice addresses the many diseases and issues of the head and neck, and diverse techniques to address them. I believe in arming the patients with the needed knowledge about their disease process so they can participate in informed decision-making, and together, we can achieve the best outcomes.
Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.
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Balloon sinuplasty is minimally invasive and effective at relieving symptoms of chronic sinusitis. ARC Ear, Nose, and Throat (ENT) physicians can open up blocked sinus passageways and drain mucus buildup in patients suffering from chronic sinusitis symptoms by using a flexible balloon catheter.
ARC Ear, Nose, and Throat (ENT) physicians and advanced practice clinicians (APCs) can help treat your voice problems through consultation, and medicine. If surgery is needed, our ENT physicians have extensive training and experience with medical treatment and surgical management, allowing them to be your guide before and throughout surgery.
Ear surgery, or otoplasty, can correct deformities and improve the shape, position, and proportion of the ear.
Ear tube surgery reduces the risk of ear infections. The tubes are placed into your eardrum by an ear, nose, and throat (ENT) surgeon and help drain fluid from the ear.
Endoscopic sinus surgery is a procedure to open the passages of the nose and sinuses to treat long-term (chronic) sinus infections.
Eustachian tube balloon dilation can be used on patients who require ear tubes or want to avoid multiple ear tubes.
ARC offers evaluation and management of thyroid nodules and cancer.
Frenulum clipping is the procedure in which the lingual frenulum is cut. It is done when the frenulum seems unusually short or tight.
There are a lot of different cancers covered under "head and neck cancers." These cancers can start in the sinuses, mouth, tongue, throat, tonsils, salivary glands, and voice box.
Surgery for cancers in the head and neck area, including oral, throat, thyroid, parathyroid, and salivary gland areas.
Inspire Hypoglossal Nerve Stimulation is an FDA-approved obstructive sleep apnea treatment that opens up your airway while you sleep, without a mask. Inspire allows you to breathe normally and sleep peacefully using nerve stimulation.
This surgery is performed by Drs. Kartush, Leary, Patel, and Simmons.
Surgery to correct the nosal, septal, and/or sinus areas.
ARC offers treatment and care for disorders of the head and neck.
Otology is a branch of medicine that studies the ear and diseases, diagnosis, and treatment associated with the area.
Septoplasty is a procedure aimed to alleviate symptoms from a deviated septum.
Treatment and care for acute and chronic sinus conditions.
Our ENT physicians and advanced practice clinicians (APCs) diagnose and treat sleep apnea through medicine and medical devices such as a CPAP machine.
Sleep apnea surgery is a surgical procedure that can eliminate or improve sleep apnea.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.
A frenulum clipping involves a doctor cutting the frenulum, allowing the tongue to move normally.
Tonsillectomies and adenoidectomies are surgeries to have the tonsils and adenoids removed. Often the tonsils and adenoids are removed at the same time. But sometimes, only one or the other is removed.
An ultrasound-guided biopsy of thyroid can help locate a nodule or abnormality within the thyroid.
Ultrasounds can be used to assess head and neck disorders.
ARC ENT physicians and advanced practice clinicians (APCs) offer diagnosis and treatment for voice disorders.
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Patel was caring, nice, and very sweet. Would recommend her to family and friends! Please keep doctors like her and dr jaffers and dr virani. They are AWESOME! Need more doctors like them!!!!
Dr. Patel was wonderful. As he is deaf and communicates with sign language she made sure he knew each step she was doing when removing his cyst from his earlobe. She was so patient and professional. She cares about her patients. Her nurse was wonderful too. She made sure we understood what was happening as well. As his mom that means so much.
I liked that the office called me with a sooner appointment since my original appointment was in January.
The visit was fine, but didn’t start until 24 minutes after the appointment time. This happens, t realize that; but I think that the physician should acknowledge that the patient, whose time is valuable as well, has been waiting. She needn’t apologize, but she should at least acknowledge the inconvenience.
Doctor and nurse were very helpful and answered all my questions
Didn’t care for the doctor’s personality. Medically she’s fine but seems to lack caring. No smiles
ARC ENT Palak B. Patel, MD, talks about how thyroid nodules occur and when to be concerned.
November 8, 2024 2 min read
Dr. Palak Patel, ENT, discusses services that ARC ENTs provide to children and adolescents.
March 29, 2023 < 1 min read
We are happy to welcome Palak B. Patel, MD, Ear, Nose, and Throat (ENT), to the team at ARC Far West Medical Tower.
September 29, 2022 1 min read
Dr. Patel is currently accepting patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)