Masking policy

Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.

Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.

Renewing Medicaid Coverage Update

In response to the COVID-19 pandemic, the federal government declared a public health emergency (PHE) and passed a law that allowed you to automatically keep your Medicaid coverage (continuous Medicaid). Based on the new federal law, continuous Medicaid eligibility will end on March 31, 2023, so you need to renew your benefits when it’s time to ensure your coverage will continue if you are eligible.

Patients should look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering. Notices will come in the mail and/or via portal if clients chose electronic notices. They should respond quickly when they receive it.

If you don’t respond to renewal or information requests from HHS, you could lose your coverage.

Read more

Actualización Sobre Renovando la Cobertura de Medicaid 

Como respuesta a la pandemia de COVID-19, el gobierno federal declaró una Emergencia de Salud Pública (PHE, por sus siglas en inglés) y aprobó una ley que le permitió a usted mantener automáticamente su cobertura de Medicaid (cobertura continua de Medicaid). Según la nueva ley federal, la elegibilidad para la cobertura continua de Medicaid se terminará el 31 de marzo, de 2023, por eso necesita renovar sus beneficios cuando se llegue el momento para asegurar que su cobertura va a continuar si usted todavía es elegible.

Pacientes deben buscar avisos de la HHSC en sobres AMARILLOS con el texto “ACCIÓN REQUERIDA” en letras ROJAS. Los avisos llegarán por correo y/o a través del portal en línea si los clientes eligieron recibir avisos electrónicos. Deberían responder con rapidez cuando lo reciban. 

Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.

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Palak Patel, MD

Palak B Patel, MD Pronunciation Guide

Ear, Nose, and Throat (ENT)
Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8of 5 | (118) | View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients ARC Round Rock Ages seen: 1 - 99 Joined ARC: 2022

512-244-9024 Look Up Insurance

About Palak B Patel, MD

  • Dr. Patel has relocated her practice to ARC Round Rock, where she is accepting new patients. Her last day seeing patients at ARC Far West Medical Tower was Friday, December 30, 2022. Please see below for physicians she recommends to new patients wanting to establish care at ARC. Read letter.

    Dr. Patel grew up in India and spent her last teen years in Austin. In her free time, Dr. Patel enjoys spending time with her family, traveling, and cooking. She also lists viewing the most popular TV series, reviving old hobbies, and self-care among her free time activities. Her favorite area locale is Hamilton Pool.

I was inspired by my grandfather to pursue a career in medicine. I chose Otolaryngology (ENT) as my specialty because it encompasses everything, both clinical medicine and a diverse surgical practice, from toddlers to seniors. My practice addresses the many diseases and issues of the head and neck, and diverse techniques to address them. I believe in arming the patients with the needed knowledge about their disease process so they can participate in informed decision-making, and together we can achieve the best outcomes.

Services

Advanced Surgical Treatment of Sleep Apnea

Advanced Surgical Treatment of Sleep Apnea

Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.

Learn More

Balloon Sinuplasty

Balloon Sinuplasty

Balloon sinuplasty is minimally invasive and effective at relieving symptoms of chronic sinusitis. ENT doctors can open up blocked sinus passageways and drain mucus buildup in patients suffering from chronic sinusitis symptoms by using a flexible balloon catheter.

Learn More

da Vinci Surgery

da Vinci Surgery

ARC offers minimally invasive surgical care using one of the most advanced and sophisticated tools, the da Vinci® Surgical System. The da Vinci® Surgical System is a tool that utilizes advanced, robotic technologies to assist your surgeon with your operation. It does not act on its own and its movements are controlled by your surgeon.

Diagnosis and Treatment of Voice Disorders

Diagnosis and Treatment of Voice Disorders

Our ENT specialists can help treat your voice problems through consultation, medicine, or surgery (if necessary).

Learn More

Ear Surgery

Ear Surgery

Ear surgery, or otoplasty, can correct deformities and improve the shape, position, and proportion of the ear.

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Evaluation and Management of Thyroid Nodules and Cancer

Evaluation and Management of Thyroid Nodules and Cancer

ARC offers evaluation and management of thyroid nodules and cancer.

Frenulum Clipping

Frenulum Clipping

Frenulum clipping is the procedure in which the lingual frenulum is cut. It is done when the frenulum seems unusually short or tight.

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Head and Neck Cancer (Diagnosis and Treatment)

Head and Neck Cancer (Diagnosis and Treatment)

There are a lot of different cancers covered under "head and neck cancers." These cancers can start in the sinuses, mouth, tongue, throat, tonsils, salivary glands, and voice box.

Learn More

Nasal, Septal, and Sinus Surgery

Nasal, Septal, and Sinus Surgery

Surgery to correct the nosal, septal, and/or sinus areas.

Other Disorders of the Head and Neck

Other Disorders of the Head and Neck

ARC offers treatment and care for disorders of the head and neck.

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Otology

Otology

Otology is a branch of medicine that studies the ear and diseases, diagnosis, and treatment associated with the area.

Sinus Care

Sinus Care

Treatment and care for acute and chronic sinus conditions.

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Sleep Apnea Surgery

Sleep Apnea Surgery

Sleep apnea surgery is a surgical procedure that can eliminate or improve sleep apnea.

Learn More

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

Learn More

Thyroid and Parathyroid Surgery

Thyroid and Parathyroid Surgery

Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.

Learn More

Tonsillectomy and Adenoidectomy

Tonsillectomy and Adenoidectomy

Tonsillectomies and adenoidectomies are surgeries to have the tonsils and adenoids removed. Often the tonsils and adenoids are removed at the same time. But sometimes, only one or the other is removed.

Learn More

Ultrasound of the Head and Neck

Ultrasound of the Head and Neck

Ultrasounds can be used to assess head and neck disorders.

Voice Disorders (Diagnosis and Treatment)

Voice Disorders (Diagnosis and Treatment)

ARC ENT providers offer diagnosis and treatment for voice disorders.

Learn More

Locations & Hours

  • map
    ARC Round Rock
    940 Hesters Crossing Road
    Round Rock, TX 78681
    Get Directions

    512-244-9024 Fax: 512-406-7342

    Mon-Fri: 7:15am - 9:00pm
    Sat: 8:00am - 5:00pm
    Sun: 8:00am - 5:00pm

    Mon - Fri: 5:00pm - 9:00pm

    Sat & Sun: 8:00am - 5:00pm

    Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.

    COVID-19 Curbside Testing

    Mon - Fri: 8:00am - 7:00pm (Closed 12:00pm - 1:00pm)

    Sat & Sun: 8:00am - 5:00pm (Closed 12:00pm - 1:00pm)

Credentials

  • Medical School
    University of Texas Medical Branch, Galveston, TX, 2017
  • Residency
    Louisiana State University Health Science Center, Department of Otolaryngology, New Orleans, LA, 2022
  • Education
    BS in Biology, The University of Texas at Dallas, Richardson, TX, 2009
  • Professional Positions
    • Academic Chief, 2021-2022, LSUHSC Department of Otolaryngology
    • Member, American Academy of Otolaryngology 
    • Member, American Medical Association
    • Member, Travis County Medical Society

Patient Reviews

OVERALL PROVIDER RATING

Rating based on "Did the healthcare provider or doctor provide the care you expected?"

4.8out of 5

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • March 16, 2023

    Everything was quick, clear, and friendly. Dr. Patel is great

  • March 14, 2023

    Had surgery on Valentine's Day. Went for my 4 week follow up and everything is going great. Extremely happy with results and highly recommend Dr Patel

  • March 2, 2023

    This was my first appointment with Dr.Patel. She was wonderful at explaining the procedure which I will be having, giving me complete and factual answers for all my questions, told me exactly what she was doing as I was being checked today. I immediately felt at ease with her, and will return for my procedure with her.

  • March 2, 2023

    Dr. Patel and her scheduler were extremely informative and knew just what I was going to ask next. Just love this dr. And her co-workers and the way they put me at ease with the condition that I have been dealing with for months.

  • March 1, 2023

    Very pleased.

  • February 22, 2023

    Appoytimely and great service

Mentions

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Dr. Patel is currently accepting patients.

  • ARC Round Rock
    940 Hesters Crossing Road , Round Rock, TX 78681 Get Directions 512-244-9024
    Clinic hours
    Mon-Fri: 7:15am - 9:00pm
    Sat: 8:00am - 5:00pm
    Sun: 8:00am - 5:00pm

    Mon - Fri: 5:00pm - 9:00pm

    Sat & Sun: 8:00am - 5:00pm

    Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.

    COVID-19 Curbside Testing

    Mon - Fri: 8:00am - 7:00pm (Closed 12:00pm - 1:00pm)

    Sat & Sun: 8:00am - 5:00pm (Closed 12:00pm - 1:00pm)

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)