NormanMD, 24/7 on-demand urgent care powered by ARC, provides access to adult medicine and pediatric physicians and advanced practice clinicians (APCs) all year round—even during the holidays.
Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.
All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Float Physicians and APCs Ages seen: 3 - 99 Joined ARC: 2022
Dr. Ousley only sees patients for same-day illness and injury visits at ARC clinics as needed. Patients should always follow up with their primary care physician (PCP).
Dr. Ousley grew up in Goliad, TX. When she is not working, she enjoys playing the piano or going for walks with her boyfriend and her dog. Dr. Ousley’s favorite local spots are Schlitterbahn and Zilker Park.
I was always drawn to family medicine and urgent care because of the wide range of patients I encounter every day. I have the joy of seeing an entire family, from babies to great-grandparents. Every workday is so exciting in family medicine. I believe in always putting the patient first. Taking the time to listen is, to me, the most important part of the visit.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-272-4636 Fax:
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Doctor listened, was concerned about my well being, and provided a solution.
Dr. Ousley addressed all of my concerns and intently listened to what I had to say.
The Doctor was excellent
The doctor said something about labs but I was in so much pain. When the nurse came she gave me the shot,told me about meds and gave the referral to ARA but said nothing about labs. So I thought maybe I didn't need labs. This was a new office for me so I didn't know where the lab was located. The nurse call to say CT normal they were waiting on my labs. She didn't even know I hadn't been to the Lab. So I have to go tomorrow to do Lab.
Very caring and thorough.
The visit went smoothly and the doctor was professional, caring, and listened.
Join Kia Ousley, MD, Family Medicine, for a walk and talk on “Where to Go, Urgent Care vs. ER” in Cedar Park
October 11, 2023 < 1 min read
We are pleased to welcome Kia M. Ousley, MD, Family Medicine to the Same-Day Care team at ARC Cedar Park. Learn more about Dr. Ousley.
April 25, 2022 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)