Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Float Physicians and APCs Ages seen: 3 - 99 Joined ARC: 2022
Dr. Ousley only sees patients for same-day illness and injury visits at ARC clinics as needed. Patients should always follow up with their primary care physician (PCP).
Dr. Ousley grew up in Goliad, TX. When she is not working, she enjoys playing the piano or going for walks with her boyfriend and her dog. Dr. Ousley’s favorite local spots are Schlitterbahn and Zilker Park.
I was always drawn to family medicine and urgent care because of the wide range of patients I encounter every day. I have the joy of seeing an entire family, from babies to great-grandparents. Every workday is so exciting in family medicine. I believe in always putting the patient first. Taking the time to listen is, to me, the most important part of the visit.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
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Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Staff is really nice and professional. Had a great experience, thanks for being there when I needed the care.
Needed medical visit was turnkey from online appointment to front desk checkin to nurse taking history/ vitals to doctor visit and exam to ordered blood tests, X-rays and scripted pharmacy meds then getting test results via doctors messages on MyChart at home. Thank you!
Everyone was helpful, friendly, and took my appointment very seriously and professionally which I really appreciated.
This was my first visit with her and really liked her. She was kind and calming, and overall just had a good gut feeling about her. It’s hard to find caring doctors these days and she seems to be one of the rare ones, appreciate her.
Visit at the location and experience with staff was awesome.
Efficient and helped me with my illness!
Join Kia Ousley, MD, Family Medicine, for a walk and talk on “Where to Go, Urgent Care vs. ER” in Cedar Park
October 11, 2023 < 1 min read
We are pleased to welcome Kia M. Ousley, MD, Family Medicine to the Same-Day Care team at ARC Cedar Park. Learn more about Dr. Ousley.
April 25, 2022 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)