New changes to ARC text messages

Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.

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Jesse Dunkle

Jesse W. Dunkle, MD, MPH Pronunciation Guide

Internal Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

ARC Far West Ages seen: 18 - 99 Joined ARC: 2023

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About Jesse W. Dunkle, MD, MPH

Initially, I chose a career in medicine simply to contribute to my community in the most clear and impactful way I could. Along the way, I discovered how positively my patients’ trust in and gratitude for my judgment and care affected me. I now see the clinic as more of a two-way street in which I get to share in the excitement of my patients’ successes and goals, and feel that positivity through the therapeutic relationships we form. I see my role as helping patients understand their conditions and the resources they have available to them, then facilitating care to meet their specific goals and lifestyles.

Services

Adult Mental Health

Adult Mental Health

You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.

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Annual Physical Exam

Annual Physical Exam

An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.

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Breast Exams

Breast Exams

Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.

Chronic Care Management

Chronic Care Management

Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.

Diabetic Retinopathy Screenings

Diabetic Retinopathy Screenings

Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.

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Flu Shots

Flu Shots

A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.

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Gender Affirmation Treatment

Gender Affirmation Treatment

We offer Gender Affirmation Treatment as a supportive and inclusive medical approach to help our patients align with their gender identity. We understand that gender is a complex and multifaceted aspect of identity, and our services are designed to provide personalized care to improve your quality of life and well-being. These services may include hormone therapy, surgeries, mental health support, and more that can help you be your authentic self.

HIV Prophylaxis (PrEP)

HIV Prophylaxis (PrEP)

PrEP, or pre-exposure prophylaxis, is a way for people who do not have HIV to prevent getting HIV. This treatment, designed for people who are at substantial risk of getting HIV infection, consists of taking a pill every day. 

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HIV/AIDS Prevention and Care

HIV/AIDS Prevention and Care

ARC offers HIV testing. ARC also offers PrEP treatment for people who do not have HIV.

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Immunizations

Immunizations

Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.

Medicare Wellness

Medicare Wellness

A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.

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Mental Health Medication Management

Mental Health Medication Management

ARC offers mental health medication management for patients with behavioral or cognitive health conditions.

Minor Procedures

Minor Procedures

ARC Family Medicine doctors can perform in-clinic minor procedures.

Musculoskeletal Care

Musculoskeletal Care

ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.

Prostate Screenings

Prostate Screenings

Prostate screenings help detect early signs of prostate cancer.

Same-Day Illness & Injury Visits

Same-Day Illness & Injury Visits

Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

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Well-Check Exam

Well-Check Exam

A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.

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Locations & Hours

Credentials

  • Residency
    Memorial Hermann Hospital/McGovern Medical School, Houston, TX, 2019
  • Medical School
    McGovern Medical School, Houston, TX, 2015
  • Education
    B.S. in Biology, The University of Texas at Austin, 2006
    Master’s in Public Health, University of Texas School of Public Health, Houston, TX, 2009
  • Professional Positions
    • Member, Travis County Medical Society
    • Member, American Medical Association

Mentions

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)