Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Sendero Springs Ages seen: 7 - 99 Languages: Malayalam Joined ARC: 2023
Dr. Karathra has relocated her practice on Thursday, January 2, 2025, to ARC Sendero Springs. Her last day seeing patients at ARC Far West was Tuesday, December 31, 2024. Please see below for physicians and advanced practice clinicians (APCs) she recommends to patients wanting to transfer or establish care at ARC. Read letter.
ARC Far West
ARC Quarry Lake
ARC Anderson Mill
Dr. Karathra grew up in the beautiful city of Edmonton, Alberta, in Canada, then moved across the country to Hamilton, Ontario, for her residency. In her free time, Dr. Karathra enjoys getting outside and exploring Austin with her husband. She loves dancing, trying out new recipes, and hanging out with friends. She is also involved with her local church and youth ministry. Dr. Karathra also loves to travel, most recently visiting Portugal, Bosnia, and Peru.
I love being part of my patients’ lives and having the privilege of watching their families grow through different life stages. Family Medicine gives me the unique opportunity to get to know my patients well throughout their lives and learn about the unique circumstances that affect their health. I love being able to work together with patients to see the bigger picture of how we can optimize their health so they can more fully enjoy their lives. I believe less is more, and early prevention is key. Many health conditions can be improved with simple lifestyle modification, exercise, and medications when necessary. The patient-physician relationship is a partnership where my role is to advise, educate, and listen to my patient's concerns, and their role is to take active ownership of their health so we can work together to address health concerns.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers mental health medication management for patients with behavioral or cognitive health conditions.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-220-7500 Fax: 512-406-7304
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Excellent service
Both the doctor and medical assistant were very helpful and professional. They listened to my lengthy history and all of my concerns. At no point did I feel like they were brushing me off or rushing the visit. I was provided thorough explanations by my doctor and felt like I was taken seriously.
The visit was helpful and I felt better afterwards being more informed and having a plan.
Dr. Karathra listens and asks good questions in order to put pieces of info together to find a diagnosis and plan. Everything I want in a doctor.
Easy to schedule, quick and effective, and friendly
I love always feeling so cared for, it’s always great going to ARC.
Welcome to the Family Medicine team at ARC Far West!
November 9, 2023 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)