Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Sendero Springs Ages seen: 0 - 99 Languages: Hindi, Punjabi Joined ARC: 2024
Dr. Kaur grew up in Evansville, Indiana. When she is not working, Dr. Kaur enjoys quality time with her husband, son, and golden retriever. She likes being outdoors and exploring new trails, trying new coffee shops, and reading mystery novels. Dr. Kaur’s favorite local spots are Austin’s local food scene!
I chose family medicine because it aligns with my passion in providing holistic and patient-centered care. I also value the importance of preventive care and health education to avoid potential health issues. It is my priority to create an environment where my patients are respected and feel at ease with me. This promotes open communication and better health outcomes. I also provide the necessary tools and information to empower my patients in managing their health.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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An annual wellness exam helps you touch base with your ARC doctor, address health issues, and talk about preventative measures for you.
Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers mental health medication management for patients with behavioral or cognitive health conditions.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our providers are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and APCs cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-220-7500 Fax: 512-406-7304
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Would like to see doctors and health care providers masking to avoid spreading illness in health care settings.
Our NP was very knowledgeable and friendly.
Exceptionally great staff at this location!!
I was in the hospital for chronic hives and vomiting. Even after the hospital I was still nauseous and hives keep coming and going. Over all I feel awful. My doctor I saw today showed zero interest or concern. Didn't ask me if I had any other symptoms or absolutely anything. When I felt like she was wanting to dismiss me I then told her all my symptoms and just basically hoping for any answers. She referred me to an allergist. That's cool. I guess. I called off for this. If someone tells you they're constantly feeling dizzy, they're throwing up, their hair is falling out in clumps, they lost 35 pounds. A 34 year old woman weighing 103 pounds would be realllllly concerning to me. I constantly feel EXHAUSTED. Her response was to check back in 4 months. Are you kidding me? This was at 8:45 in the morning. Why be a doctor if you're not going to give a care about people. I have 2 small children. They need a healthy mother! Absolutely ridiculous.
Doc could of spent a little more time with us
Really appreciated the care and concern.
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June 26, 2024 3 min read
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Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)