Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Westlake Ages seen: 4 - 99 Joined ARC: 2005
Dr. Cole currently has long wait times for new patients. If Dr. Cole is your primary care physician, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
Dr. Cole is an outdoors enthusiast who enjoys travel and, most importantly, spending time with family and friends.
I truly enjoy practicing Family Medicine, and strive to provide open access to patient-centered, high-quality care. I intend to be there when you need me, and appreciate that you entrust me to be your family doctor.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers mental health medication management for patients with behavioral or cognitive health conditions.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-338-3850 Fax: 512-406-6215
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I just didn’t like how I was treated by dr. Cole. The rest of the staff was amazing.
Everyone else was so friendly and helpful. Lab tech was awesome, nurse was incredible and as always my doctor was great. It was just the older woman at the front that wasn’t awesome with her communication choices.
Talked about my general health and any problems I have at the moment. We discussed my husbands health as he has cancer and is a patient. The doctor is personable and caring.
Dr. Cole is patient, and, very thorough. I’m thankful to have as my Doctor.
Excellent 1st of the year visit with new insurance. All updated. New assistant was helpful and professional. Dr. Cole checked an old knee issue of concern and allayed my fears. A new prescription recommended by Dr. Cole will be helpful and works well already. Not accomplished: 1. Mounjaro prescription renewal to HEB Pharmacy did not go through due to some lack of instructions between ARC > HEB, so I'm waiting on approval still to get back on treatment. Will be another month to get increased dosage. 2. Hoped to follow up on referral to colonoscopy for this year. Last one was 11 years ago. Mentioned to Dr. Cole's assistant, but we did not schedule an exam. Also thinking that a prostate exam is due. Never done and I'm 61 y.o. Discussed with assistant, but not Dr. Cole.
Dr. Cole is always great / the lab assistant was great / front desk personnel great / new medical assistant that was training great!! I love them all.
ARC's 35th clinic celebrates with a community ribbon-cutting.
June 9, 2023 2 min read
ARC Westlake will open Monday, April 17, providing health care to the West Lake Hills area.
April 11, 2023 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)