Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Float Physicians and APCs Ages seen: 0 - 18 Joined ARC: 2024
Dr. Wilson is an ARC Pediatrics physician who sees patients at ARC clinics as needed.
Dr. Wilson grew up in southern California, and moved to San Antonio for her residency training. When she is not working, Dr. Wilson enjoys exploring new eateries with her husband, who is also in medicine, and Tex-Mex has become a favorite food. They enjoy having season tickets to see plays and musicals at local theaters. Dr. Wilson is also an active member of the Christian Medical and Dental Association by participating in Bible studies, as well as local and global medical mission outreach events. She names the Hideout Theatre on Congress Avenue in Austin as her “go-to” place to support local improv and to “catch some good laughs from the creative and talented people of Austin.”
I knew I wanted to be a pediatrician since I was a child, as I have three younger siblings and therefore felt a sense of responsibility to protect and care for children. As a Christian healthcare physician, I believe medicine is truly a calling and a gift to be shared with others. I practice a patient-centered approach, as children often feel that many things are ‘happening to them’ and they have little say in their care. I enjoy finding ways to give kids choices during the exam to restore some of their sense of autonomy. This often turns into a fun interaction, such as asking, ‘Which ear should I look in first?’ I strive to make doctor visits a positive experience for all.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctor's or advanced practice clinician's (APC) philosophy of caring for infants, children, and teens.
When you have concerns about your child’s mental or behavioral health, an ARC pediatric mental health physician or advanced practice clinician (APC) can work closely with you and your child to determine the kind of help and resources your child needs.
Our dedicated pediatricians and advanced practice clinicians (APCs) offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
Radiology services at ARC use imaging to diagnose and treat diseases visualized within the human body. Our full and partial body radiology equipment is a state-of-the-art digital radiology system that offers fast processing, elimination of films, and the ability of our doctors to view images and reports online.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-272-4636 Fax:
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Easy and convenient
Great, thorough doctor
The doctor was super nice and friendly, knowledgeable and made my son feel comfortable. We normally go to the southwest location but I think this will definitely be our back up. Also love that she was available for later appointments.
The rapid service I got today was so amazing. Doctor was so helpful and rapid with my son. It’s greatly appreciated♥️
Dr. Wilson was thorough, worked through various scenarios and answered all questions with kindness and sincerity.
Welcome to the Pediatrics team as an ARC Network Float!
July 19, 2024 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)