Whether you are a patient whose healthcare plan requires a copayment for each office visit or you have more complex payment requirements, we welcome your business and our financial counselors will work with you to understand your healthcare plan's payment requirement.
Your account balance is printed on your ARC payment receipt and may change as new charges and payments are posted.
How to Pay
Please plan to pay at the time of service. We accept the following forms of payment:
- Personal Check
- ATM debit cards
Where to Pay
Pay the way that is easiest for you.
Austin Regional Clinic
P.O. Box 660061
Dallas, Tx 75266-0061
- Pay at the clinic if you have an upcoming appointment before the due date
After Hours Fee
All office visits after 5:00pm Monday – Friday and all weekend and holiday visits include an office visit fee plus a $30 After Hours fee that some insurance plans cover. If your insurance plan does not cover the After Hours fee, we will send a billing statement for your review and payment.
Customer Service and Financial Counseling
If you have any questions regarding your bill or would like your account balance, you can contact our Customer Service in the following ways.
- Contact us online or
- Use the [Ask Customer Service] link from your ARC MyChart messaging center
- Call toll-free at 1-512-407-8686
Monday - Friday 7:30am – 9:00pm
Saturday - Sunday 7:30am – 5:00pm
Please include the following in all messages:
- patient name
- best phone number to reach you
- patient account number
ARC e-mail responses will require you to create a secure login for ZixMail to view it. ZixMail is a secure messaging tool by Zixcorp.
For more details concerning our payment policies, you can download a .pdf copy of any of our policies below:
Explanation of Charges
We receive many questions about medical bills that patients assumed would be covered by their insurance plan. Please know your insurance benefits before your visit, otherwise you may find yourself with additional expenses that we cannot control as a medical group. The documents below from Austin Regional Clinic (ARC) and Texas Medical Association (TMA) can help you better understand some of the most common questions we get.