ARC Messages
What to expect from Austin Regional Clinic messaging and communications
As an ARC patient, you consent to receive communications via multiple communication methods including through the patient portal, text (SMS) message, phone call, direct mail, and third party ARC vendors. This page provides you with information about the kinds of messages you may receive from each channel and how you can confirm that the message is coming from an ARC channel.
SMS codes
You may receive SMS or text messages from ARC from any of the below-listed text numbers, also referred to as short and long codes.
- 27903
- 73706
- 75442
- 89361
- 622622
- +1 (202) 558-4137
ARC phone numbers
You may receive phone calls from any of our ARC phone numbers. We encourage you to add our numbers to your contacts to avoid missing important communications. Tap the button below or scan the QR code to add all ARC phone numbers to your contacts list on your mobile device and prevent our calls from being flagged as spam.
Add ARC numbers
We regularly send our patients messages about the following topics, which may be received via any of the previously mentioned communication channels:
| Message Type | Description |
|---|
| Billing |
|---|
| Regarding billing statements, payment reminders, and other financial matters. |
| Scheduling |
Regarding scheduled appointments, scheduling changes or updates, missed appointments, appointment availability if you added yourself to a waiting list, and health reminders with instructions or digital links to book the appointment. |
|---|
| Appointment Confirmations |
|---|
| Confirm or cancel upcoming appointments. |
| Registration |
Facilitate the registration process online. |
|---|
| Personal Health |
Notifications about new results, letters, or messages in the patient portal. |
|---|
| Patient Survey |
|---|
| Request participation in surveys that provide feedback on your healthcare experience. |
| Physician Confirmations |
|---|
| Confirm your primary care physician. |
| Emergencies |
|---|
| Ensure patients are updated about scheduling changes due to severe weather conditions or other critical situations. |