Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Specialty and Pediatrics Ages seen: 6 - 99 Joined ARC: 2022
Dr. Blunk grew up in El Paso, TX. When he is not working, he enjoys playing his guitar, going to see/hear live music, or riding his bike around the lake. His favorite area locales include restaurants like Quality Seafood, Mongers, or Black’s BBQ, music venues Hole in the Wall, The White Horse, or Sagebrush, and Zilker Park/Barton Springs pool.
I have a passion for language and communication, and wanted to work in a field that supports those interests. Plus, Audiology allows me to directly help people in need. In my practice, I focus directly on the present needs of the patient. This means intense listening and always keeping the stated needs of the patient at the forefront of my practice.
Diagnostic hearing evaluations compare your hearing ability to the average levels of your age group to determine if you have hearing loss.
Hearing evaluations and hearing tests help determine if you are experiencing hearing loss and its severity.
Audiologic, or hearing rehabilitation and counseling, aims to help you relearn the hearing abilities you may have lost due to hearing loss.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Really appreciated the compassion and care during a tough visit
I appreciated Dr. Blunk’s patience with my questions. He is very informative in his field.
Dr. took the time to explain my results. Gave referral for next step.
Dr Blunk was really a nice guy. He was very knowledgeable about the test and my hearing. He took the time to go over the test results a couple of times until I understood the results. I would definitely recommend him to anyone.
Very knowledgeable and very helpful thanks
It was good. Informative and helpful. My mind was at ease when I left.
We are happy to welcome William B. Blunk, AuD, Diagnostic Audiology, to ARC South 1st Specialty and Pediatrics.
August 3, 2022 1 min read
Dr. Blunk is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)