Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Medical Plaza Specialty Ages seen: 18 - 99 Languages: Mandarin Chinese Joined ARC: 2017
Dr. Cao has lived in the Austin area since 2014. When she’s not working, Dr. Cao loves to spend time with her husband and two girls. The family enjoys reading, cooking, and traveling together. One of their favorite local spots is Zilker Park, where activities like the playground, train, swimming in Barton Springs, walking along the riverbank, and the Kite Festival are enjoyed by them all.
Dr. Cao performs screenings and procedures at:
I chose a career in medicine because I enjoy understanding and helping people. I also love the fact that in medicine, scientific innovations continuously empower physicians to cure diseases that have been hard to manage in the past. I believe caring for patients as people is really at the heart of medicine, and it’s a great privilege to be able to help people in need. My practice approach is simple: listen carefully, examine thoroughly, then tailor care as much as possible to an individual’s needs.
An anoscopy is used to examine the anal canal and rectum with an anoscope to help diagnose anal and rectal conditions.
Learn More
A colonoscopy is a safe and effective way to test for cancer in the colon or rectum (colorectal cancer). A colon cancer screening is typically a 20-30-minute outpatient procedure performed at a hospital or surgery center.
Screening tests for colorectal cancer, as well as methods to try to prevent it. In addition to regular colorectal cancer screenings, exercise and maintaining a healthy weight can reduce your risk of colorectal cancer.
What you eat can contribute to digestive problems. Changing your diet and lifestyle, avoiding certain foods, and managing stress may offer significant benefits.
An esophageal dilation is used to widen a narrowed section of your esophagus, relieving difficulty swallowing or dysphagia.
This procedure helps check the sigmoid colon, the inside of a part of the large intestine.
Gastroenterologists and advanced practice clinicians (APCs) can evaluate and provide care for diseases that affect the digestive system, which includes the gastrointestinal tract (esophagus, stomach, small intestine, large intestine, rectum, and anus) as well as the pancreas, liver, bile ducts, and gallbladder.
Helicobacter pylori (H. pylori) is a type of bacteria that infects your stomach. It can damage the tissue in your stomach and the first part of your small intestine.
IV delivered drug infusions for patients with inflammatory bowel disease (IBD).
A small bowel enteroscopy is a test that allows a provider to examine the deeper small intestine.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
An upper endoscopy is a procedure to examine the inner lining of the upper digestive tract.
512-260-1581 Fax: 512-406-7309
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Staff were incredibly helpful. Dr. Cao answered all my concerns.
I would say that Dr Cao is the best provider I have ever had the pleasure of being a patient too. She is so thorough, listens so well and provides so much knowledge in her practice. Her MA is also very personable and thorough. This is a great experience every time I go to see them. They also are very responsive in the portal to any questions I have. I just wish that you could get appointments quicker with her if you have needs. I do understand how busy they are.
Nurse was wonderful and Dr. Cao took the time to explain everything and answer all my questions.
Doctor Cao is a terrific doctor She is so sweet and pleasant, listens very carefully and explains everything in detail Goes over your options very well Her office staff are also excellent. MA is friendly welcoming, and very caring.
Very professional overall
Dr Cao was very kind and answered my questions thoroughly.
50 ARC physicians named to Austin Monthly's "Austin’s Top Doctors 2024." See who's on the list.
January 4, 2024 < 1 min read
Dr. Cao is currently accepting new patients. Call to schedule at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)