Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Cedar Park Building C Ages seen: 18 - 99 Joined ARC: 2021
When she is not working, Dr. Gaca loves spending time with friends, family, and her cat. Live music is her favorite pastime, and she has traveled all over the country for different live music events. Dr. Gaca also enjoys walks on the trail by her home, yoga to stay active, and unwinding with TV, movies, and books. Her favorite area spot is Kerbey Lane Café - “It was one of my favorite places to eat during my college days at UT,” she says, “and still is!”
I was drawn to Internal Medicine while in medical school, as it appealed to my broad interests with its vast subject matter and wide scope of practice. I enjoy providing comprehensive medical care and treating the entire patient as a whole. I believe in practicing compassion, empathy, and open-mindedness with my patients, and always put my patients first and make decisions that are in their best interest. I believe open communication, tolerance, and trust are essential to the doctor-patient relationship. I want my patients to be actively involved in their medical care so they feel empowered to continue making healthy life choices when they leave my clinic.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
The ARC Population Health is a program that provides a patient-centered model of health care through an organized system of communication and a proactive approach to care. This department within Austin Regional Clinic uses several approaches to accomplish the goal of improved care coordination.
Preventive health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-259-3467 Fax: 512-406-7303
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
All good.
My visit went super well. Dr. Gaca is an excellent doctor . I just hate how difficult it is to make an appointment with a doctor when needed, and an almost impossible task to be able to make those appointments with my primary care provider.
No complaints. I really like Dr Gaca.
Dr. Gaca is thorough and listens to my concerns. I do not like to see another GP.
They did not me down for an appt to meet doctor. Fortunately I spoke up and doc responded suitably
All was good. Easy to talk to.
ARC is pleased to announce that Victoria K. Gaca, MD, Internal Medicine, has joined the team at ARC Cedar Park. Dr. Gaca says tell your doctor what supplements you take. Find out why!
August 25, 2021 1 min read
Dr. Gaca is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)