Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Pflugerville Ages seen: 18 - 99 Joined ARC: 2024
Valerie Eguasa grew up in Lagos, Nigeria. In her free time, she enjoys spending time with her husband and children, cooking, reading, and traveling. Being relatively new to Central Texas, she looks forward to enjoying more of the area.
Learn more about Advanced Nurse Practitioners.
Inspired by my mom, a nurse, I chose a career in nursing to positively impact people’s lives. At a young age, I was captivated by the interplay between organs and systems of the human body, and fascinated by the complexities of health and diseases. This interest, coupled with a strong sense of empathy and compassion, led me to pursue a career in medicine. I believe in a holistic approach that provides patient-focused care for the whole individual, taking into account their physical, mental, and emotional health.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
The ARC Population Health is a program that provides a patient-centered model of health care through an organized system of communication and a proactive approach to care. This department within Austin Regional Clinic uses several approaches to accomplish the goal of improved care coordination.
Preventive health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-989-2680 Fax: 512-406-7339
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
The staff was so friendly and accommodating. The office was busy from my pov everyone was managed professionally and with care.
The staff was respectful, polite, knowledgeable from beginning to end of my appointment. I felt that each person cared that my health needs were addressed!
Dr. E was soo nice and she made me feel comfortable.
Valerie Eguasa, is one if the best providers. She is patient, helpful and attentive with care. She is the first provider that has asked me about what stressors are in my life and gave me solid guidance.
All is good
Ease of setting up appointment and connecting with Val. Her bedside manner is great and I feel heard when I connect with her. I?ll keep her as my primary as long as possible!!
Welcome to the Internal Medicine team at ARC Pflugerville!
June 25, 2024 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)