Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Quarry Lake Ages seen: 15 - 100 Languages: Hindi, Telugu Joined ARC: 2023
Dr. Burugu grew up in Hyderabad, India, and moved to Austin in 1996 with her husband, who was working in high tech. In her free time, Dr. Burugu enjoys spending time with her family. She loves to cook and can cook for a big crowd “all by myself!” Among her favorite area locales is The Domain, shopping and eating at a favorite restaurant.
I chose medicine as a career thanks to my father’s wishes, as we had no doctors in the family, and he had multiple chronic medical conditions. Later, I was able to help him deal with his issues during the COVID pandemic through telemedicine, and when he was terminally ill. My faith led me to conclude that I was destined to be a doctor to help others in this world manage their health. I like to create a long-lasting relationship with my patients and focus on getting to know the whole person. I strongly believe in the importance of daily gratitude and how it can promote positive mental and physical health. I highly encourage a preventive approach to care and attempt to stop the illness before it ever starts.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
Preventive health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-338-8388 Fax: 512-406-6274
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Burugu was very kind, helpful, and answered all my questions. I'm looking forward to my next visit with her!
Dr. Burugu is very honest and also very invested in my health journey. I deeply appreciate that and making sure I am on the best track for my own wellbeing.
Very compassionate and understanding doctor. Everyone was helpful and patient Thank you!
Dr. Burugu is superb. Provides ideal explanations, taking into account my level of knowledge, experience, and interest. Listens carefully to my comments and questions, responding appropriately, efficiently and with warmth! She is an exceptional asset to your clinic.
Everything is good
Excellent care as always. Thank you arc staff
Welcome to the Internal Medicine team at ARC Quarry Lake!
September 22, 2023 1 min read
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