Steven E. Rasmussen, MD, FAAD

Dermatology

4.8of 5 | (1784) | View Reviews

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients ARC Southwest Ages seen: 0 - 99 Joined ARC: 2006

512-282-8967

About Steven E. Rasmussen, MD, FAAD

When he is not playing with his Boston terriers, Ginny and Zooey, Dr. Rasmussen enjoys taking advantage of all the fun activities Austin has to offer, especially trying out new restaurants, as well as traveling across the country and the world.
Dr. Rasmussen also offers medical aesthetic services using state of the art equipment.
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I can honestly say I truly love what I do, and I can’t imagine doing anything else. I feel honored to have the privilege to practice medicine. I do believe medicine is an art, and I strive every day to hone my skills to provide the absolute best possible care to my patients. My interactions with my patients are what give me the biggest joy in my day and what makes all my hard work and effort worth it.

Services

Acne Treatment for Adult and Teen Skin: Acne Treatment for Adult and Teen Skin

Your ARC dermatologist will help you decide on the best treatment plan for your acne.

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Biopsies of Skin Lesions and Conditions: Biopsies of Skin Lesions and Conditions

A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.

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Botox Treatment of Axillary Hyperhidrosis: Botox Treatment of Axillary Hyperhidrosis

Botox® Cosmetic is a a safe, non-surgical procedure used to treat excess sweating in the underarms.

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Diagnosis and Management of Cancer and Other Skin Lesions (suspicious moles, warts, cysts, lipomas): Diagnosis and Management of Cancer and Other Skin Lesions (suspicious moles, warts, cysts, lipomas)

Detecting severe skin conditions early can improve your quality of life. Our ARC dermatologists can provide the proper care for skin cancer and other skin lesions.

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Evaluation, Diagnosis, and Treatment of Hair Loss: Evaluation, Diagnosis, and Treatment of Hair Loss

Find out what is causing your hair loss and receive treatment to get your hair back to a healthy state.

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Intramuscular and Intralesional Injections: Intramuscular and Intralesional Injections

Dermatologic therapy injections that deliver medication deep into the muscle or skin lesions.

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Medical Aesthetics: Medical Aesthetics

ARC dermatologists offer safe, affordable, and effective medical aesthetic services using state-of-the-art equipment. You can receive the latest medical and cosmetic dermatology services in a relaxed and reassuring environment.

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Mole Evaluations and Skin Cancer Screenings: Mole Evaluations and Skin Cancer Screenings

The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.

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Patch Testing for Contact Dermatitis: Patch Testing for Contact Dermatitis

Contact dermatitis is a reaction that happens after your skin comes in direct contact with certain substances. Patch testing can be done to find the substance that's causing the rash.

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Telemedicine Visits: Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

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Locations & Hours

ARC Southwest
1807 West Slaughter Lane Suite 490
Austin, TX 78748
Get Directions

512-282-8967 Fax: 512-406-7351

Mon-Fri: 7:30am - 9:00pm
Sat: 8:00am - 5:00pm
Sun: 8:00am - 5:00pm
Mon - Fri: 5:00pm - 9:00pm
Sat & Sun: 8:00am - 5:00pm
Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.
COVID-19 Curbside Testing
Mon - Fri: 8:00am - 7:00pm (Closed 12:00pm - 1:00pm)
Sat & Sun: 8:00am - 5:00pm (Closed 12:00pm - 1:00pm)

Credentials

Board Certifications
Board Certified in Dermatology
Medical School
Uniformed Services University School of Medicine, Bethesda, MD, 1995
Residency
San Antonio Uniformed Services Health Education Consortium, Fort Sam Houston, Texas, 2001
Professional Positions
- ARC Chief of Dermatology
- Fellow, American Academy of Dermatology
- Member, American Contact Dermatitis Society
- Member, American Medical Association
- Member, American Society for Laser Medicine and Surgery
- Member, American Society of Cosmetic Dermatology and Aesthetic Surgery
- Member, American Society of Dermatologic Surgery
- Member, Austin Dermatological Society
- Member, National Education Faculty and Speakers’ Bureau for Allergan and Lumenis, training and lecturing other physicians in aesthetic medicine including Botox, fillers and laser procedures.
- Member, Performance Measurement Task Force, American Academy of Dermatology
- Member, Texas Dermatology Society
- Oversight Committees on Quality Improvement, Credentialing, and Peer Review for a Texas Medicaid program
- Panelist for dermatology topics and peer reviewer for Healthy Aging magazine
Awards & Honors
- America’s Best Dermatologist Listing - Top 1%, Consumer’s Research Council of America, 2010-2022
- Austin’s Top Doctors, Austin Monthly, 2021, 2022
- Austin Under 40 award finalist, 2008
- Best of the Best finalist, Austin Statesman, 2018, 2021
- Center of Excellence Award by Lumenis, Inc. 2020
- Excellence in Patient Satisfaction award, BSM Consulting
- On-Time Physician Award, Vitals.com, 2009, 2014-2021
- Patients’ Choice Award and Compassionate Doctor Award, Vitals.com, 2012-2022
- Texas Super Doctor, Texas Monthly magazine, 2019, 2020, 2021
- Top Doctor, Castle Connelly, 2020-2022
- Top Pediatric Specialist, Austin Monthly Magazine, 2020, 2021, 2022
- Top 10 Best Rated Dermatologists from RateMDs.com
- Top 10 Dermatologists in Austin, Vitals.com

Patient Reviews

OVERALL PROVIDER RATING

Rating based on "Did the healthcare provider or doctor provide the care you expected?"

4.8out of 5

ARC Patient Feedback