Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Float Physicians and APCs Ages seen: 18 - 99 Joined ARC: 2024
Dr. Schmerber is an ARC Family Medicine physician who sees patients at ARC clinics as needed.
Dr. Schmerber grew up in Cedar Park, TX, and is excited to be back in Central Texas. In his free time, he enjoys taking a dip in “cold, cold Barton Springs,” hyperventilating at the gym lifting weights, and enjoying his “nerdy side” playing chess or video games. And, he says, “perfecting a good bark on my brisket!” Among Dr. Schmerber’s favorite locales is Port Aransas, where he enjoys the sunset, listening to the waves crash and gulls cry, “smelling the fresh salty air and spicy dune grasses.”
I think I decided to be a doctor in 5th grade, as even from a young age I wanted to help people who were struggling. I have always enjoyed the comprehensive approach to a patient that Family Medicine allows. I view myself as a consultant to an individual’s health journey., and strive to give people the tools to get where they want to be with their health.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
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Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Schmerber was impressive! He listened to everything I said and asked questions that really helped me explain what was going on. He was compassionate and respectful while still being cheerful and friendly. He is truly an incredible doctor.
He was so helpful
The Doctor was very helpful, listened, moved the process along and explained everything in detail. Not usually impressed but he impressed me enough to do a survey and I NEVER do these.
Only issue is the wait time when you try to make appts, both the hold time and how booked the Dr's are. I was lucky they had this appt today. I really liked this Dr...
The doctor was thorough and the visit didn’t seem rushed.
I loved the way I was treated today by the doctor. I went in for depression and he had to be my personal psychiatrist for about 15mins. He listened and did NOT judge me. They need more ARC doctors like him..!! Thank you for my experience, going to definitely see how he can be my PCP from now on.
Welcome to the ARC Family Medicine team!
November 20, 2024 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)