Affordable Care Act (ACA) marketplace enrollment

Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.

All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.

Medicare annual enrollment

Eligible U.S. residents can apply for and make changes to their Medicare plans from October 15 – December 7. Medicare is a health insurance plan for people ages 65 and up, or those with certain conditions or disabilities. It is important to know your options and pick a plan that lets you keep your ARC care team.

Medicare patients at ARC are 7.5% less likely to use the ER than other patients across the nation.

Tips for patients

ARC in-network with UHC

If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:

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Steven (Mike) Schmerber, Jr.

Steven (Mike) M. Schmerber, Jr., MD Pronunciation Guide

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

ARC Float Physicians and APCs Ages seen: 18 - 99 Joined ARC: 2024

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About Steven (Mike) M. Schmerber, Jr., MD

  • Dr. Schmerber is an ARC Family Medicine physician who sees patients at ARC clinics as needed.

    Dr. Schmerber grew up in Cedar Park, TX, and is excited to be back in Central Texas. In his free time, he enjoys taking a dip in “cold, cold Barton Springs,” hyperventilating at the gym lifting weights, and enjoying his “nerdy side” playing chess or video games. And, he says, “perfecting a good bark on my brisket!” Among Dr. Schmerber’s favorite locales is Port Aransas, where he enjoys the sunset, listening to the waves crash and gulls cry, “smelling the fresh salty air and spicy dune grasses.”

I think I decided to be a doctor in 5th grade, as even from a young age I wanted to help people who were struggling. I have always enjoyed the comprehensive approach to a patient that Family Medicine allows. I view myself as a consultant to an individual’s health journey., and strive to give people the tools to get where they want to be with their health.

Services

Same-Day Care

Same-Day Care

With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays. 

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Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

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Locations & Hours

Credentials

  • Board Certifications
    Board Certified in Family Medicine
  • Residency
    Family Medicine Residency, University of California, San Diego, CA, 2015
  • Medical School
    University of Texas Medical Branch, Galveston, TX, 2012
  • Education
    B.S in Psychology and B.A. in Biology, Texas A&M University, College Station, TX, 2008
  • Professional Positions
    • Member, Travis County Medical Society
    • Diplomate, American Board of Family Medicine
    • Member, American Academy of Family Physicians
  • Awards & Honors
    • Chair, Program Evaluation Committee, Family Residency Program, Family Health Centers of San Diego, 2019-2021
    • Core Faculty Member, Family Medicine Residency Program, Family Health Centers of San Diego, 2015-2021
    • HIV Health Hero Award, Being Alive San Diego HIV/AIDS Services, for leadership in HIV/AIDS health care, 2020
    • Certificate of Awesomeness” faculty award from chief residents, for support, mentoring, and empowering chief residents, 2019
    • Faculty of the Year Award, FHCSD Family Medicine, resident-chosen award, 2017

Mentions

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)