Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Manor Ages seen: 18 - 99 Languages: Spanish Joined ARC: 2024
Dr. Aiken believes in exercising for at least four hours a week, mostly playing tennis on the weekends.
I believe in listening to my patient’s concerns first, before asking questions, and promoting healthy lifestyle changes before resorting to medication. I treat every patient with the same diligence as if they were the President, including communicating lab or test results in a timely way and treating each patient with kindness, patience, and respect. I value the uniqueness of every individual, treating each patient as a precious gem, listening to your stories, celebrating your milestones, and sharing your moments of joy. I am passionate about helping my patients live long, healthy, vibrant lives through the best combination of lifestyle changes, traditional medicine, and alternative approaches.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Diabetes risk management helps manage foot problems that can be caused by diabetes.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
Preventive health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-582-6075 Fax: 512-406-6275
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
It was quick and convenient
He was incredibly kind, knowledgeable, funny and interested in my pov which means a great deal to me.
Dr. Aiken put me at ease ilat my visit with his friendly demeanor and answering all my questions about my treatment and set up plans for future visits
Appreciate this doctor and his staff. Very kind and understanding. Thank you!
Doctor was nice and informative:)
Friendly and helpful atmosphere
Welcome to the Internal Medicine team at ARC Manor!
October 22, 2024 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)