Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.
In response to the COVID-19 pandemic, the federal government declared a public health emergency (PHE) and passed a law that allowed you to automatically keep your Medicaid coverage (continuous Medicaid). Based on the new federal law, continuous Medicaid eligibility will end on March 31, 2023, so you need to renew your benefits when it’s time to ensure your coverage will continue if you are eligible.
Patients should look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering. Notices will come in the mail and/or via portal if clients chose electronic notices. They should respond quickly when they receive it.
If you don’t respond to renewal or information requests from HHS, you could lose your coverage.
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Como respuesta a la pandemia de COVID-19, el gobierno federal declaró una Emergencia de Salud Pública (PHE, por sus siglas en inglés) y aprobó una ley que le permitió a usted mantener automáticamente su cobertura de Medicaid (cobertura continua de Medicaid). Según la nueva ley federal, la elegibilidad para la cobertura continua de Medicaid se terminará el 31 de marzo, de 2023, por eso necesita renovar sus beneficios cuando se llegue el momento para asegurar que su cobertura va a continuar si usted todavía es elegible.
Pacientes deben buscar avisos de la HHSC en sobres AMARILLOS con el texto “ACCIÓN REQUERIDA” en letras ROJAS. Los avisos llegarán por correo y/o a través del portal en línea si los clientes eligieron recibir avisos electrónicos. Deberían responder con rapidez cuando lo reciban.
Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.
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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Center Street Ages seen: 12 - 99 Languages: Spanish Joined ARC: 2020
Dr. Chang-Jackson grew up in Houston. When she is not working, she enjoys running, cooking, spending as much time as she can outdoors with her husband, and chasing after their three young children. One of her favorite area locales is Hamilton Pool.
I first became interested in women’s health after my first-grade teacher developed ovarian cancer. She was later my pen pal for 10 years, detailing her struggle through her letters. Due to her strong will and her physicians’ dedication to treating her illness, she was able to survive an unheard-of amount of time with her diagnosis. I knew from that experience that I wanted to be able to treat all of my female patients with as much care and compassion as she experienced from her physicians. I believe that each patient’s healthcare needs are unique, and I strive to personalize their care. Every patient deserves to be empowered to make informed decisions about her health care. I believe strongly in evidence-based medicine and offering the full spectrum of surgical options tailored specifically to the patient. I will partner with her to arrive at the best treatment option available.
According to the American College of Obstetricians and Gynecologists (ACOG), adolescents should have their first routine gynecologic visit between ages 13 and 15 years old, which includes an introduction to the gynecologist and general health counseling, as well as discussion of any concerns.
Contraception (birth control) is any activity, medicine, or equipment used to prevent pregnancy. There are many types of birth control available for women who do not wish to become pregnant. The choice of a birth control method is a complex decision; ARC provids information and supporting patients' decision-making about birth control methods through contraceptive counseling.
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Mammograms play a key role in early breast cancer detection and can help decrease breast cancer deaths. Often, a mammogram can detect cancer, noncancerous or benign tumors, and cysts before they can be felt. ARC offers both 2D and 3D mammography screenings.
Obstetrical care is a term used to describe the management of both normal and complicated pregnancy as well as the delivery and postpartum periods.
ARC offers minimally invasive surgical care using one of the most advanced and sophisticated tools, the da Vinci® Surgical System. The da Vinci® Surgical System is a tool that utilizes advanced, robotic technologies to assist your surgeon with your operation. It does not act on its own and its movements are controlled by your surgeon.
Endometrial ablation is a procedure to remove a thin layer of tissue (endometrium) that lines the uterus. It's done to stop or reduce heavy menstrual bleeding.
Treating infertility requires knowing the causes. Female and male infertility can be caused by underlying diseases and conditions, including thyroid and parathyroid disorders & diseases and hormonal disorders.
Flu vaccine can help prevent a flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
A high-risk pregnancy is one where the mother or the fetus has an increased risk of adverse outcomes compared to uncomplicated pregnancies.
Hormone replacement therapy helps replace the estrogen your body stops making during menopause.
Hysterectomy is surgery to remove the uterus. In some cases, other parts of the reproductive system may be removed.
A laparoscopy is a procedure used to examine the organs in the abdomen. It can also examine a woman’s pelvic organs.
An ARC Ob/Gyn physician can help treat menopause symptoms and help prevent osteoporosis and will work with you to recommend lifestyle changes and possibly medicine.
Getting regular preventive care and screenings may help find cancer and other health risks early, when they are most treatable and more treatment options are available.
A pelvic ultrasound is a scan that looks at the organs and structures in your pelvic area.
If you're planning to become pregnant, taking certain steps can help reduce risks for both you and your baby. Preconception counseling can help prepare you for your new journey.
Preventive gynecology involves regular examinations and screenings to help detect and treat abnormalities that can be affecting your health.
STIs are infectious diseases passed from person to person through sexual contact. They may also be called STDs for sexually transmitted diseases.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Tubal ligation, or “tying your tubes,” is a surgical procedure that prevents you from becoming pregnant.
737-404-0347 Fax: 512-406-6295
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Chang-Jackson has been such a pleasure to work with and I’m so grateful to have been in her care!
She takes the times to ask how things are going
Long wait to see the doctor. Was in the exam room waiting for more than 30 mins.
The doctor was so kind and reassuring. She listened when I told her I was nervous and took special care to make me feel at ease.
I really appreciate my doctors and they nurses!!! Especially today for my procedure!!
I had a good experience.
Shao-Chun Rose Chang-Jackson, MD, FACOG, Ob/Gyn, at ARC Center Street shares tips and best practices for IUD as a birth control method.
March 7, 2022 1 min read
ARC physician, Dr. Rose Chang-Jackson, Ob/Gyn, joined other local doctors encouraging pregnant women to get their COVID-19 vaccine. Book your COVID-19 vaccine appointment today.
May 3, 2021 0 min read
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Dr. Chang-Jackson is currently accepting new patients at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)