Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Round Rock Ages seen: 10 - 99 Joined ARC: 2012
Dr. Chaudhury only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Dr. Chaudhury enjoys spending time with her family, and in activities that include reading, cooking, and traveling.
I strive to provide thorough and efficient care to my patients as much as possible within the boundaries of urgent care, so that they feel better and feel cared for.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Very kind and patient. They did many tests to make sure they found the answers to my problems and then called me with results and called in the prescriptions very quickly. Thanks to all that helped me!
I thought the MA was super kind and Dr Chaudhury was very friendly and helpful. I would definitely go to her again. She addressed all my concerns and then some
I was on day three of being extremely ill after being misdiagnosed at North Austin Hospital! As soon as I arrived I knew I was going to be ok due to the fast acting medical attention I desperately needed and was given and for that I will forever be grateful! THANK YOU ARC!
I understand that upfront and transparency is needed and I have gotten that with other ARC doctors, which I very much appreciate. But this doctor was not willing to hear out my concerns and kept saying “it needs to run its course” when she made the presumptive decision it was a viral infection and not bacterial without even asking to see my throat or photos. It just really felt like I was someone they were just trying to cross off their agenda and never got to finish asking ‘what happens if it gets worse?’ I would have been better going to urgent care for the 2nd time and might have to do that regardless.
Dr chaudhury was kind, through, considerate and attentive to the fact that I was not feeling well due to having the flu
My appointment was right on time . That has never happen before !
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)