Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Far West Ages seen: 0 - 18 Languages: Medical Spanish, Kutchi (Hindi dialect) Joined ARC: 2006
Dr. Jain loves being outside. If she is not inside working, she is outside hiking, biking, swimming, or just reading a book. She backpacked 21 days on the Pacific Crest Trail. Much of her time off is spent traveling abroad, from Italy to India, and she wants to experience the world. Dr. Jain has worked on international health projects in India and South Africa. She has also created educational posters with the Miracle Foundation for orphanages in rural India. Recently married, Dr. Jain says some of her favorite times are on the local trails with her husband and 15-year-old pup, Kodi.
In Pediatrics, I love how things are always changing, and I am dedicated to positive change. Babies are being born, legs are getting longer, personalities are emerging, and disease conditions are rarely static. I love the nitty-gritty – understanding a problem in all its shades of gray, dissecting it, and getting a child through an illness.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Our dedicated pediatricians and advanced practice clinicians (APCs) offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
The doctor was very patient great listener she explained very well proactively planned for the next day.
We really appreciated Dr. Jain's kind and attentive demeanor! I also appreciated that the appointment didn't feel stressful or rushed. Dr. Jain took the time to listen to our questions and provided concise, thoughtful replies, including advice and instructions on caring for my daughter's ingrown toenail, and some online resources for us to use to research our long-term wellness strategy. I almost always find that ARC's Dr.s, RNs, PAs, and staff people are excellent. All we engaged with today met my hopes and expectations, and Dr. Jain even exceeded them. Thank you!
Everything went smoothly. From making appointment to the visit. It was all easy.
We love her. She is so good with my granddaughter. She talks to her and answers her questions so that she understands the answers on her level.
Provider is good but we waited over an hour after our appointment time. And this was not the first time.
Our doctor went above and beyond. She explained our hospital options, called ahead, and even called me personally a few hours later to check my son's status! I really appreciate that level of care and investment. Thank you!
Recently, Austin Regional Clinic was included, along with others, in an article by the Texas Medical Association about food insecurity in Texas. Two of ARC’s Pediatricians were highlighted in the article, based on their experience with screening for food insecurity in ARC clinics.
March 3, 2021 2 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)