NormanMD, 24/7 on-demand urgent care powered by ARC, provides access to adult medicine and pediatric physicians and advanced practice clinicians (APCs) all year round—even during the holidays.
Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.
All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Quarry Lake Ages seen: 0 - 18 Joined ARC: 1988
Dr. Prochnow currently has long wait times for new patients. Please see below for physicians he recommends to new patients wanting to transfer or establish care at ARC.
Dr. Prochnow enjoys reading, writing books and poetry, rock tumbling, exercising, and walking with his wife. He and his wife, Valerie, whom he met in high school, have five children. He is a member of numerous professional medical organizations, and served as an Air Force pediatrician for seven years, during which time he held several leadership roles. Dr. Prochnow believes that his training as a pediatrician, combined with his own practical experience as a parent, enables him to provide the best of a well-rounded approach to your child's medical care.
I will do my very best in serving you and your family as your pediatrician. I enjoy questions you might have about your child and am always willing to talk to you about any concerns you may have.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Circumcision is a surgery to remove the skin covering the end of the penis, called the foreskin, and is most often done one or two days after a baby boy’s birth. ARC Pediatricians are available to perform the procedure and answer any questions you may have about the procedure.
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Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctor's or advanced practice clinician's (APC) philosophy of caring for infants, children, and teens.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-338-8388 Fax: 512-406-6274
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Prochnow is the BEST! Always listens and cares about his patients.
Dr. prochnow is the absolute BEST!!!!! Best doctor in ATX!!!
I love. Our pediatrician and the nurse was absolutely adorathe. Front desk was equally helpful.
I really appreciate the doctor’s flexibility in discussing the concerns that I have with my children. The doctor is also able to connect with my child individually at their levels.
Dr.Prochnow is always so amazing with the kiddos- he was able to keep my 2.5 year old so happy and interested in the checkup that he wanted to follow him out of the room. That man is truly magical.
Everything was great!
28 ARC physicians representing 11 specialties have been named 2024 Super Doctors®. Find out who made the list!
November 27, 2024 < 1 min read
26 ARC physicians representing nine specialties have been named 2023 Super Doctors©. Find out who made the list!
November 29, 2023 < 1 min read
Twenty-five Austin Regional Clinic (ARC) physicians, representing nine specialties, have been named Texas Super Doctors® 2022 by Texas Monthly magazine.
December 1, 2022 2 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)