Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Far West Ages seen: 18 - 99 Languages: Gujarati Joined ARC: 1997
Dr. Shah currently has long wait times for new patients. Please see below for physicians and advanced practice clinicians (APCs) she recommends to new patients wanting to transfer or establish care at ARC.
If Dr. Shah is your primary care physician, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
Dr. Shah moved to Austin from Chicago in 1997. She is married with one daughter, and enjoys music, reading, traveling, and spending time with family and friends.
I strive to provide quality care, whether treating acute ailments or managing long-term disease. I greatly value the patient-doctor relationship, and seek to guide patients toward healthier lifestyles and disease prevention.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
Preventive health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Shah is awesome and very proactive!
I’m satisfied with my visit. Dr Shah always listens to my narrative.
The staff are very professional, helpful & very attentive. Dr. Shah always greets me with a cheerful smile. I find her to be very personable, confident and genuinely caring to provide me with the information I need to make the right decision with her guidance. She is very sympathetic and never in a rush. I truly respect Dr Shah and admire her for her sincerity and trustworthiness.
I am writing to express my sincere gratitude for the exceptional care I received during my recent office visit. Dr. Rita Shah truly embodies the qualities of an outstanding physician. From the moment I entered the office, I felt welcomed and valued. Dr. Shah possesses an exceptional bedside manner, making me feel comfortable and at ease throughout the entire appointment. She listened attentively to all of my concerns and questions, never rushing me or making me feel like my time was not important. Dr. Shah is clearly a highly skilled and knowledgeable physician. She pays meticulous attention to detail and thoroughly explained all aspects of my condition, including diagnosis, treatment options, and potential risks and benefits. What truly sets Dr. Shah apart is her collaborative approach to patient care. She actively involves me in the decision-making process, ensuring that I understand and agree with the recommended course of action. She took the time to answer all of my questions patiently and thoroughly, making sure I was comfortable with every step of the way. I left the office feeling confident in Dr. Shah’s care and deeply appreciative of her dedication to providing the highest quality of care. I highly recommend Dr. Rita Shah to anyone seeking a compassionate, skilled, and truly exceptional physician.
I feel very fortunate that Dr. Shah is my doctor. She is committed to helping me through a complex medical status. I trust her and value her skill.
Dr. Shah and her nurse are attentive and compassionate. The best!
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)